IT Hardware Repair Tech Roswell, Georgia **Local Only** Contract $23/hr - $26/hr Premier Metro Atlanta-based organization is seeking an experienced Hardware Repair Technician for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. Responsibilities: + Hardware / Laptops repairs and troubleshooting. + Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time. + Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software. + Set up new devices, workstations, print stations, and assignments to default printers. + May be involved in maintaining data catalogue of inventory and performing record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes. Required Skills: + 3+ years of providing technical support including hardware support in an enterprise level organization. + A+ or Microsoft Certification (MCP or MCSE or any desktop support certifications) are preferred. + Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras. + Experience using SCCM to create collections and push software. + Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk. **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Maya Russo **Specialization:** Technical Support