As a member of the hardware lifecycle organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

The ideal candidate should possess the following skills:

Strong knowledge and interest in technology, agility at learning new products, software and features and tools. Be passionate about improving employee productivity and hardware & data security. Ability to communicate effectively with management, peers, and customers, via email, phone, video conferencing and in face-to-face situations (written and verbal) Demonstrate ability to self-motivate, collaborate with others, be detailed oriented, meet deadlines and be flexible within a fast-paced and changing environment. 1+ years of Project Management / Support methodologies experience (i.e., PMP, ITIL, DevOps). Strong presentation communication and presentation skills to address audiences.  Solves moderately complex business problems and regularly exercises judgment to determine appropriate action. Creates solutions to solve challenging customer scenarios and maintains a high level of customer satisfaction.  Lead projects to streamline team processes.  Creates documentation and automates repeatable steps where appropriate. Advises peers and managers in and off team globally on solutions identified. 

Career Level - IC3