Jumpstart Your IT Career as an IT Help Desk Technician at PDS Tech Commercial!

Role Overview: PDS Tech is looking for an IT Help Desk Technician for our client in Santa Clarita, CA. As the first point of contact for employees seeking technical assistance, you’ll play a vital role in keeping operations running smoothly. From managing the help desk ticketing system to troubleshooting PCs and deploying new software, this position offers an excellent opportunity to gain hands-on experience and launch your career in IT.

Key Responsibilities:

Ticket System Management: Monitor and manage the help desk ticketing system to ensure timely resolution of technical issues.

PC Troubleshooting: Diagnose and resolve hardware and software issues on Windows 11 PCs to minimize downtime.

Onsite Support: Provide on-site technical assistance to employees, ensuring minimal disruption to their work and ensuring productivity.

Windows 11 Support: Assist with the installation, configuration, and troubleshooting of Windows 11 operating systems.

Microsoft Azure: Support basic tasks related to Microsoft Azure, including user management and access control.

Software Troubleshooting: Provide first-line troubleshooting for various software applications used within the company.

PC Deployment: Assist with the deployment and setup of new PCs, ensuring they are ready and configured for employees.

Required Qualifications:

Education: Associate degree in IT or a related field is a plus.

Experience: 1-2 years in an IT support role is a plus.

Technical Skills: Basic understanding of Windows 11 and Microsoft Azure.

Key Skills: Strong problem-solving abilities, attention to detail, and the ability to communicate effectively with various audiences.

Work Style: Ability to work independently, under minimal supervision, and as part of a team in a fast-paced environment.

Preferred Qualifications:

Familiarity with Microsoft Office 365 and other common business applications.

Previous experience with ticketing systems and IT service management tools.

Why You Should Apply: This role is a perfect starting point for anyone eager to break into the IT field and gain real-world experience in a supportive, professional environment. You’ll have the opportunity to work alongside experienced IT professionals, troubleshoot issues, and contribute directly to the success of the team and organization.

Ready to Take the First Step in Your IT Career? If you're passionate about IT and ready to grow your skill set in a dynamic, hands-on role, we want to hear from you! Apply today and take your first step toward a rewarding career in IT.

Apply Now!

Pay Details: $25.00 to $40.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance