IT Help Desk Associate Summary Title:IT Help Desk Associate ID:1623 Location:Atlanta, GA Department:Information Technology More about this job > Description Job Description: We are seeking a highly skilled and motivated IT Help Desk Associate to join our team and provide onsite technical support to our internal clients. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for problem-solving. Responsibilities: + Provide onsite technical support to internal clients, including troubleshooting hardware, software, and network issues. + Install, configure, and maintain computer systems, printers, and other IT equipment. + Respond to service requests in a timely manner and ensure issues are resolved efficiently. + Collaborate with other team members to escalate complex issues when necessary. + Assist clients with software installations, updates, and patches. + Perform regular maintenance tasks, such as system updates and antivirus scans. + Document all support activities and maintain accurate records of client interactions. + Provide training and assistance to clients on IT-related topics as needed. + Stay up-to-date with the latest technologies and best practices in IT support. + Install, modify, and repair computer hardware and software, including imaging of PCs using Microsoft Intune. + Deploy and manage mobile devices and tablets, ensuring secure and effective use within the organization. + Utilize Microsoft Intune for the management, configuration, and deployment of devices, applications, and security policies. Requirements: + Proven experience working in IT support or a related field. + Strong knowledge of computer hardware, software, and networking concepts. + Excellent troubleshooting skills and the ability to resolve technical issues independently. + Solid understanding of Windows and/or Mac operating systems. + Familiarity with remote desktop tools and help desk software. + Exceptional communication and customer service skills. + Ability to work effectively both independently and as part of a team. + Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. + Flexibility to work occasional evenings or weekends as needed.