Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Responsibilities:

Apply computer image for internal customer’s new pc and work with the customer to configure the deviceAssist internal customers for migrating data from network file location to file cloud storageAssist internal customers with technical issues either from a ticket entered into our ticketing system or via a phone callFollow processes, document resolutions and add to our knowledgebase when resolution is achieved.Maintain own ticket queueAdhere to SLA metrics that are in place for ticket resolution, response time, and first call resolution.Operate independently while assisting customers and other support teams involving issue resolution and problem solving.Learn other functions within the IT Helpdesk as time allows

Skills:

Good customer service skillsSelf-motivated team player who excels in a collaborative environmentGood organizational skillsAbility to perform in a challenging but collaborative work environment with individuals from across the organizationIntegrates multiple concepts across job functions with a goal of overall benefit to the organizationExcellent analytic and problem solving skillsEffective oral, written, and interpersonal communication skills

Technical Ability:

Ability to perform troubleshooting through diagnostic techniques and pertinent questionsDetermine best solution based on the issue and details provided by the customersRecord and track all activity on every issue through ticketing system

Business Unit:

Property & Casualty IT Services

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.