BGIS is a global leader in integrated facility management services, providing high-quality solutions across various sectors. With a strong presence in Australia, we are committed to delivering innovative and sustainable services to our clients. As a growing company, we value the contributions of our employees and foster an environment that encourages professional growth and development.

The Role:

BGIS is seeking an IT Help Desk Support Analyst (Office Based) to join our Melbourne team. This is an entry-level position ideal for someone eager to start their career in IT. You’ll be the first point of contact for technical support, troubleshooting and resolving IT issues for our internal users. No prior experience is required as we will provide comprehensive training for the right candidate.

Key Responsibilities:

Provide first-line technical support for IT-related issues via phone, email, and in-person Troubleshoot hardware, software, and network issues, escalating when necessary Assist in configuring and setting up new devices (PCs, laptops, printers, etc.) Document and track support requests using our ticketing system Ensure timely resolution of issues, providing excellent customer service Support team in managing user accounts and IT equipment inventory Collaborate with senior IT staff on special projects and initiatives

What We Offer:

Extensive training and mentoring to develop your IT knowledge and skills Opportunities for career advancement within BGIS A supportive and inclusive work environment

About You:

Enthusiastic about starting a career in IT and willing to learn Excellent problem-solving abilities and a keen attention to detail Strong communication skills with a customer-service mindset Ability to work well both independently and as part of a team Basic understanding of computers and common software applications (Windows, MS Office, etc.) A proactive and self-motivated attitude

Qualifications:

No prior experience required, but a passion for technology is essential An IT-related certification or diploma is a plus, but not required

How to Apply:
If you're excited about starting a career in IT and want to grow with a leading company like BGIS, we want to hear from you! Please submit your resume and a short cover letter explaining why you’re a good fit for this role.