IT Help Desk Support Specialist - Level 2
ABC Imaging
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.
We are currently seeking a proactive and experienced IT Help Desk Support Specialist who can become an integral member of our team.
Responsibilities include:
+ Level 2 technical support with Apple Mac's and Windows based computers and servers
+ Install operating systems, migrations, upgrades, etc.
+ Install and maintain virtual machines
+ Setup new or move existing computer hardware and software
+ Troubleshoot user issues as they arise
+ Knowledge of cybersecurity and response methods
+ Run CAT6 cables where needed, and terminate
+ Maintenance and updates on servers and workstations
+ Active Directory updates for users
+ Basic knowledge of camera systems and access control
+ Identifying technical problems and resolving issues quickly.
+ Administration of Microsoft Office 365
+ Maintain product inventory and order supplies and equipment as needed
+ Work with large format printers and print servers
+ Basic knowledge of Caldera and Oris print software
+ Basic knowledge of VoIP phones
+ Basic knowledge of Mobile Device Management (MDM)
+ Basic knowledge of PSA's and RMM's.
+ Basic project management skills
+ Work on time-sensitive tasks with hard deadlines.
+ Role will have multiple duties or projects at once
+ Organization skills are critical
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