IT Help Desk Tech Support Level 1

As an IT Help Desk Tech Support Level 1, you will be delivering problem resolution, notification, and escalation for general IS-related issues. You may also be assigned to participate in projects impacting the business or projects geared towards the improvement of process.

What You’ll Do

Daily you will be supporting an enterprise of 15 thousand employees handling tickets for password resets, outlook issues and office suite issues.Support platforms and technology such as multifactor identification, new user logins, and new system installations. You will assist in installing software or troubleshooting hardware issues if applicable. Most troubleshooting will take place via phone or chat.

What You’ll Need

To thrive in this role, you must enjoy working on a team.Your comfortable working in a fast-paced call center environment.You have worked previously with a customer service environment and enjoys helping others.

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The starting pay range for this position is:

$22.69 - $30.22

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).