Responsibilities on these systems include IT Support laptop provisioning, operations and support, automation, maintenance and research and development to ensure continual innovation. Job Duties: + Provide backup support for Prowess internal IT and administration + Offer support and technical assistance to internal customers who are using software, hardware, or other computer systems through diagnostic tests and remote access to their computers + Provision, install/configure, operate, and maintain systems hardware and software and related infrastructure + Participate in technical research and development to enable continuing innovation within managed infrastructure + Ensure that system hardware, operating systems, software systems, and supporting documentation of related procedures are operating correctly or problem-solve technical issues, as appropriate + Documenting IT policy and procedures. Additionally, documenting knowledge base articles in the IT Helpdesk tool Skills/Required Experience: + 2+ years IT helpdesk support + 2+ years providing support for Microsoft 365 services + 2+ years providing hardware troubleshooting and break-fix + Ability to clearly explain troubleshooting and implementation instructions to end users + 3+ years with system administration, installing new / rebuilding existing servers/client computers and configuring hardware, network, peripherals, services, settings, directories, storage, VPN, etc. in accordance with standards and project/operational requirements; Windows and Intel (Wintel) server experience is necessary + 1+ years with Microsoft Azure or Amazon Web Services, deploying and configuring platform and services + 2+ years with scripting languages, including PowerShell, Python, JavaScript, VBScript, and/or Batch/Shell scripts + 2+ years with building sandbox and lab environments + 2+ years with virtualization required (Hyper-V required, VMware, and Citrix a plus) + Willing to take direction, follow and seek to improve processes + Team player with accountability and attention to detail + Must possess the ability to work an occasional evening or weekend Preferred Skills:   + Experience with both server infrastructure and desktop infrastructure preferred + Experience providing consulting recommendations to customers Powered by JazzHR