Job ID: BP5436241120 Location: New York, NY Category: Information Technology Employment Type: Contract Apply now Back to Search Thank you for applying. Someone will be contacting you shortly.   Uploading Data... Creating Application... Finishing up... Apply Now

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An error has occurred. Please close this dialog and try again. Please complete the entire form below to apply. First Name* Last Name* Email* Phone (US Phone Numbers Only)* City* State of Residence* Select a state... Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Resume Required* (Word, PDF, RTF, TXT) Please complete the entire form below to apply. Apply now   * Required field. IT Help Desk Specialist needed to fill a new position for a cutting-edge insurance company. Apply today to take advantage of this exciting opportunity! WHAT IS GREAT ABOUT THIS OPPORTUNITY6-month CONTRACT role with opportunity to extend or hire onWork 100% ONSITE in NYC, NY $42 – $50/ hour with some flexibility based on skills and experience Schedule: Monday – Friday, 7:00 a.m. to 4:00 p.m. Additional hours as needed.Work with cutting-edge technology Opportunity for growth Collaborative team environment Impactful work  DO YOU ALIGN WITH THESE KEY QUALIFICATIONS?Bachelor’s degree in related field preferred A+, Network+ certifications and/or minimum of 6 years in a technical or IT helpdesk role will be accepted in lieu of degree. Strong knowledge of hardware, software, operating systems, and networking concepts to diagnose and resolve IT issues effectively. Ability to analyze issues, identify root causes, and implement solutions in a timely manner. Clear and professional verbal and written communication to explain technical information to non-technical users. Empathy, patience, and a user-focused approach to ensure a positive support experience. Efficiently handling multiple tasks and prioritizing urgent issues to meet service level agreements (SLAs). Familiarity with Networking such as TCP/IP, renewing IPs, troubleshooting network connectivity, and troubleshooting VPN connections.  WHAT WILL YOUR SUCCESS LOOK LIKE? As an IT Help Desk Specialist, you will provide customer service for external clients, agents, and IMOs, as well as internal client service for the company’s computers, network, technical equipment, and security systems. This includes working with third-party vendors and support entities. This position requires directly interacting with non-technical clients to help with minor computer issues and all IT-related training. WHAT WILL YOU DO?   Provide technical support and troubleshooting for hardware, software, and network-related issues via phone, email, or in-person. Respond to and resolve user-reported issues, ensuring timely follow-up and resolution. Install, configure, and maintain computer systems, applications, and peripherals. Document and track all service requests, incidents, and solutions using helpdesk ticketing systems. Educate users on best practices, software functionality, and preventive measures. Escalate complex issues to higher-level technical teams, as necessary. Maintain an up-to-date knowledge base of solutions, FAQs, and technical resources. Conduct system updates, software patches, and upgrades to maintain security and functionality. Monitor and manage IT assets, including inventory tracking and lifecycle management. Collaborate with IT team members to implement recent technologies and improve processes.  WHAT WILL YOU RECEIVE?Gain access to The Reserves Network Team: Partnership with experienced recruiters that will advise you on all aspects of your job search and career aspirationsDirect access to hiring managers who will get your resume to the top of the pile of submissions for this opportunity and many more like this Long-term career partner who will provide you with market intelligence and guidance  Contract Benefits:  Health, Dental, and Life insurance  Industry competitive pay rates based on your experience/qualifications Get paid weekly through direct deposit for every hour you workBe part of a workplace community that values you as a team member    DO YOU WANT TO KNOW MORE?If you have a background that lines up well with the IT Help Desk Specialist description and are interested in learning more about this opportunity, apply below NOW!   Studies have shown that people are less likely to apply to jobs unless they meet every qualification. At The Reserves Network we strive to provide the best experience and opportunities for everyone, so if you are excited about this role but your experience doesn’t align perfectly with every qualification listed, we still encourage you to apply. You may be the right candidate for this or other available roles we have. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.    Apply now View All Jobs Similar JobsSenior Storage Engineer Omaha, NE Senior Storage Engineerneeded to fill a new position for a dynamic insurance organization headquartered in downtown Omaha, NE. Apply today to take advantage of this exciting opportunity! WHAT IS GREAT ABOUT THIS OPPORTUNITY? - Direct Hire position - Flexible HYBRID schedule for candidates local... 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