As an IT Helpdesk technician at Instructure in Budapest, you'll play a crucial role in providing top-notch technical support to our internal teams. Your focus will be on ensuring the efficient resolution of IT issues while maintaining a high level of customer satisfaction. This is an excellent opportunity for an experienced IT professional who is passionate about technology, problem-solving, and team collaboration.Key ResponsibilitiesIT Support: Provide hands-on on-site IT support to resolve complex technical issues, including hardware, software, and network problems.Documentation: Maintain accurate records of on-site IT support requests, resolutions, and system changes.Process Improvement: Continuously improve on-site IT helpdesk processes and procedures to enhance efficiency and service quality.Resource Allocation: Assign and distribute on-site support tasks effectively among team members to meet service level agreements (SLAs).Vendor Relationships: Collaborate with external vendors and suppliers for on-site hardware and software procurement and support.Reporting: Generate regular reports on on-site IT helpdesk performance, including incident resolution times and customer satisfaction metrics.QualificationsStrong knowledge of on-site IT hardware, software, and network systems.Excellent problem-solving skills and the ability to work under pressure.Exceptional communication and interpersonal skills.Familiarity with on-site IT service management (ITSM) tools.Fluent in English
Preferred but not required:Bachelor's degree in IT or a related field. (Recommended)IT certifications (e.g., CompTIA A+, ITIL, Microsoft, or Cisco) are a plus.Get in on all the awesome at Instructure!A fun, friendly, and helpful company cultureCompetitive compensationRestricted Stock Unit ProgramPrivate Medicover healthcare + cafeteria plan/SZEP cardEmployee Stock Purchase ProgramWellness motivation through PandaFitAn extra week off for the whole company every yearEmployee recognition program through MotivosityGoal-setting, proactive reviews, and internal trainingEmployee assistance programWe’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger. All Instructure employees are required to successfully pass a background check upon being hired.