IT information Systems & Infrastructure Engineer II - ITSD Posting Begin Date: 2025/01/21 Posting End Date: 2025/02/04 Category: IT And Computers Sub Category: Software Work Type: Full Time Remote: Flexible Hybrid Location: Boise, ID, United States Minimum Salary: 28.56 Maximum Salary: 32.52 Pay Rate Type: Hourly Description DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS Applications will be accepted through 4:59 PM MST on the posting end date. The Idaho Department of Health and Welfare, Division of Information Technology is looking for someone to become a part of our progressive team as aIT Infrastructure Engineer II(Configuration Management Specialist) in the Operations Bureau. This position designs, develops, and applies technical expertise that support the organization's technical infrastructure and technology offerings. This includes systems, networks, servers, and other related technologies. It is responsible for designing, developing, testing, installing and/or deploying technologies, and work typically includes contingency planning, configuration management, direct maintenance and problem resolution. This is a challenging career opportunity for a highly trained, seasoned, and motivated professional. This is an open competitive announcement. It will be used to fill the current vacancy inBoiseonly. If you have previously applied for IT Infrastructure Engineer II, and wish to be considered for the current vacancy, you must reapply under this announcement. Previous scores will not be used. This position may be eligible for telework after successful completion of probation and necessary training. BENEFITS: BEST RETIREMENT AVAILABLE IN THE NATION We have one of the Nation's best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit. OTHER EXCELLENT BENEFITS + 11 paid holidays + Generous vacation and sick leave accrual beginning as soon as you start + Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/) + Medical, dental, vision insurance - incredible rates! (full-time/30+ hours per week) + PERSI Choice 401(k) + Deferred compensation plan + Life insurance + Short and long-term disability insurance + Student Loan Forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) + Wellness programs + Employee Assistance Program (EAP) + Flexible Spending Accounts (FSA) + Wide variety of training opportunities + Some positions offer flexible hours and/or telecommuting EXAMPLE OF DUTIES: + Develop standard configurations for enterprise endpoints and audit compliance of those endpoints. + Ensure security patches and other updates are applied to statewide endpoints. + Troubleshoot and re-mediate configuration conflicts at an enterprise level. + Administer and configure various endpoint security management systems. + Develop strategies and processes for managing department endpoint assets. + Provide Tier 3 level customer support. MINIMUM QUALIFICATIONS: You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. + Good knowledge of current information technology trends and capabilities. Typically gained by an associate degree or equivalent college level/vocational-tech coursework directly related to current information technology OR at least two years of work experience in information technology. Education and experience must be within the last five years. + Experience installing, maintaining, troubleshooting network, server or storage systems. Typically gained by at least three years of full-time work experience where installing, maintaining, and troubleshooting network, server or storage systems was part of your primary job responsibilities. + Experience resolving network or server problems.Typically gained by at least two years of full-time work experience (within the last five years) where resolving network or server problems were part of their primary responsibilities. + Experience working with end users to develop and implement information technology solutions for user computing needs in a business environment.Typically gained by at least two years of full-time work experience interviewing and consulting with clients/users to develop and implement solutions to meet computing requirements in a business environment as a primary responsibility of the job. Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants. + Experience working in a Service Desk environment, and knowledge of service management processes. Typically met by at least two years of related experience. + Good knowledge of endpoint configuration management practices. Typically gained by at least two years of related experience. + Experience coordinating technical solutions for a large group of people. Typically gained by at least two years of related experience. + Experience supporting one or more network operating systems. Typically gained by at least two years of related experience. + Experience installing, administering, and configuring two or more multi-protocol routers,wireless access points and layer two switches in multiple locations. Typically gained by at least two years of related experience. Learn About a Career with DHW (https://healthandwelfare.idaho.gov/about-dhw/dhw-careers) ***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications. If you have questions, please contact us at: Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST) EMAIL: [email protected] PHONE: (208) 334-0681 EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected]. Preference may be given to veterans who qualify under state and federal laws and regulations.