**What you’ll do:** + Ensure fast and quality restoration of site IT service interruptions + Partner with BRM and product teams to deliver IT technologies + Local hands and partnership with site, feet on the ground support to other IT teams + Drive operational excellence to improve customer satisfactions continuously + Consistently improve support by root cause and continuous improvement of services" + Asset Management​ - Vendor coordination and management​. Support SCM from technical perspective​ + Life cycle management​ - PC refresh & Smart disposal​. Assist on non-standard software and hardware​ + User Experience​ - IT Profit Planning​, On/Off boarding support​, Software installation​. + Continuous Improvement​ - Drive Cost Out & Cost Avoidance + Accountabilities​ - Bridging BRM and other product teams​. Empowered for site IT incidents and escalations, site health check and retain + Operational Excellence​ - Drive for SLA and predefined measurements​. Shopfloor system support​, Executive White Glove​. Coordinate site related incidents​. Customer interruptions reductions + Project​ Support - Business and Value stream projects. Support Site start up, closure and extensions. Lead/Support TSA, M&A project + IT Security and Continuity​ - IT DRP, IT Infrastructure Risk Assessment, Legal Hold​, Compliance investigation, Vulnerability cleanup, Data privacy​​​" **Qualifications:** + Bachelor degree and above + 5 years IT experience required + MS Windows Operating Systems + MS Office Suites + Hardware - PC’s, laptops, mobile devices, PC peripherals + Working knowledge of other IT infrastructure (network, servers, storage, phone systems) + Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc." + Customer and stakeholder engagement and communications skills + Good understanding of customer/ business needs + Understanding of lean agile principles and practices + Knowledge of IT ticket support model - ServiceNow : Incident, Request, Change, Problem Management + Ability to effectively interact with senior leaders" \#LI-SR