IT Infrastructure Analyst III | Workstation Engineering Apply now » Date: Jan 2, 2025 Location: PHOENIX, AZ, US, 85021-1808 Company: APS Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. Summary IT Infrastructure Analyst III | Workstation Engineering Are you an experienced IT professional with a passion for solving complex infrastructure challenges and driving system reliability? Join us as an IT Infrastructure Analyst III, where you’ll troubleshoot hardware, lead technical projects, and implement innovative solutions to ensure the performance and dependability of our information systems. What You’ll Do: + Hardware Troubleshooting: Diagnose and resolve hardware issues, ensuring minimal disruption and optimal system availability. + System Performance Analysis: Conduct detailed evaluations of system performance to identify improvement opportunities and implement solutions. + Technical Leadership: Lead and execute technical projects aimed at enhancing the efficiency, scalability, and reliability of IT infrastructure. + Proactive Monitoring: Develop and utilize monitoring tools to maintain system health and preempt potential issues. + Collaborative Solutions: Work with cross-functional teams to align infrastructure improvements with business objectives. What We’re Looking For: + Technical Expertise: Deep understanding of IT infrastructure, including hardware troubleshooting and system performance analysis. + Problem-Solving Skills: Ability to diagnose and resolve complex technical challenges efficiently. + Project Management: Experience leading technical initiatives, from design through implementation. + Attention to Detail: Strong analytical skills to identify root causes and implement targeted improvements. + Team Player: Proven ability to collaborate effectively with IT and business teams to achieve shared goals. Take your technical expertise to the next level and make a meaningful impact. Apply now to join our team as an IT Infrastructure Analyst III! Minimum Requirements IT Infrastructure Analyst III | Workstation Engineering + Bachelors' degree in Information Technology or related field + AND five (5) years of prior relevant experience or equivalent combination of education and directly related experience. + Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas. Preferred Special Skills, Knowledge or Qualifications + Knowledge of network/infrastructure operating systems and equipment, such as servers, PCs, switches, routers, and emerging technologies; troubleshooting and resolution practices; system performance analysis techniques; installation, configuration, optimization and maintenance techniques of infrastructure; + Windows, VM and Linux servers operations; lifecycle management techniques; security vulnerability practices; + Cisco routers, switches, firewall and malware protection practices; technical analysis and design techniques; information system operations and support; various service and support tools; + Design techniques for information and operational support systems; security and information data backup strategies; + Skill in effective communication to both technical and non-technical audiences + Skill in learning complex technical issues and acquiring technical knowledge; quickly learning and applying new technologies; working independently and as part of a team; using creative and innovative thinking to solve complex problems; analytical and problem solving capabilities; organizing multiple projects and timelines; demonstrating strong analytical capabilities Major Accountabilities 1) Manages regular testing of hardware and analysis of APS system performance 2) Leads design of information and operational support systems 3) Oversee integration of new systems, tools and technologies into infrastructure and technical support functions 4) Works with venders to assist infrastructure support activities 5) Leads implementation of projects relating to computer operations and infrastructure systems administration 6) Develops security, backup and redundancy strategies 7) Oversees maintenance of development environments and software 8) Actively identifies, researches and resolves technical problems relating to infrastructure administration 9) Monitor and ensure timely resolutions to infrastructure related problems 10) Resolve infrastructure related issues by working directly with peers and customers 11) Researches innovative automated approaches and solutions to infrastructure administration tasks 12) Provides advice as a go-to technical resource for APS infrastructure administration colleagues with less experience or to a small team 13) May be responsible for providing guidance, coaching and training to other infrastructure administrators within job area 14) May manage projects at this level, requiring responsibility for the delegation of work and the review of others' work product Export Compliance / EEO Statement This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person. Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace. Home based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis. *Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees). *Working from a home office requires adequate technology and an appropriate ergonomic set up. *Role types are subject to change based on business need. CIP Requirement: This position requires Critical Infrastructure Protection (CIP) access consistent with North American Electric Reliability Corporation (NERC) standards. The applicant considered for this role will be required to obtain and maintain CIP access for the duration of employment in this position. A full seven (7) year criminal history will be obtained through the pre-employment background check process (or, for current employees, through supplemental background check process) to fulfill the CIP access requirements. In addition, this position requires an additional background check every seven years to maintain access.