**About Us:** Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. **What You'll Be Doing:** + Supervise and guide Irving-based team members, ensuring effective performance. + Manage team ticket queue and support vendors to resolve incidents and requests within SLAs. + Support LAN, WAN, WIFI, Camera, and Security systems for various sites. + Participate in business and IT-driven projects, providing technical and functional support. + Develop and maintain IT documentation, including network diagrams and training materials, with occasional international travel. **What Are We Looking For:** + Minimum 10 years of relevant IT experience in a Microsoft Windows/Cisco networking environment, with previous supervisory experience and Cisco CCNA certification or higher. + Proven expertise in troubleshooting network issues, configuring Cisco network equipment, and understanding WAN technologies. + Proficient in MS Office (Word, Excel, Project, and Visio) with strong organizational skills and basic project management experience. + Excellent communication skills, both written and verbal, with a detail-oriented and self-starting approach. + Ability to adapt and reprioritize in a fast-paced environment, demonstrating effective problem-solving and decision-making abilities. **What We Offer:** + Competitive base salary of $104,860 to $136,318 and participation in our annual incentive plan. + Highly competitive benefits programs. + 401(k) retirement savings plan with an automatic company contribution as well as matching contributions. + Hybrid work schedule **Work Environment:** + Collaborative and dynamic work environment. + Opportunities for professional growth and development. + Supportive team culture focused on innovation and excellence. **Equal Opportunity Employer - Minority / Female / Veteran / Disabled** **Req ID** JR10003032 **Minimum Pay Rate:** 104,860.00 **Maximum Pay Rate:** 139,813.33