POSITION:                      IS Officer 

QUALIFICATION:           Degree in Computer Science, Information Systems or Computer Engineering

EXPERIENCE:                Between 2 and 5 years in: 

                                        * ERP system support, particularly Navision, Business Central and infrastructure management.: 

                                        *Solid understanding of Microsoft operating systems (Client and Server), network administration, DNS, DHCP, and workplace deployment.

                        * Knowledge of ITIL methodology and principles.

DUTIES AND RESPONSIBILITIES:

ERP Operations & Support (Navision): Install, configure, and maintain the Navision ERP system, ensuring compliance with corporate standards and security guidelines. Provide daily operational support for the Navision ERP system, including user assistance, troubleshooting, and problem resolution. Monitor system performance and ensure system availability in line with established SLAs. Categorize, log, and track ERP-related incidents, diagnosing issues, and providing timely resolutions. Work closely with business users to understand operational requirements and offer ERP support tailored to local business needs. Ensure ERP system documentation is maintained, coherent, and accessible for relevant stakeholders. IT Infrastructure & L1 Support: Provide first-line (L1) support for infrastructure-related issues, including network, server, and hardware components. Support and troubleshoot IT infrastructure, including monitoring of logical and physical components in compliance with safety procedures. Assist with the setup, configuration, and maintenance of systems such as DNS, DHCP, and workplace deployment. Manage technical configurations and ensure that IT components function properly within the local environment. Work closely with external suppliers for the procurement and maintenance of IT infrastructure components. Contribute to the continuous improvement of IT services, recommending process optimizations and automation where appropriate.

Cross-functional Collaboration:

Act as a key contact between local business teams and IT departments for all ERP and infrastructure matters. Participate in local and global IT projects, contributing to the design, testing, and deployment of new solutions. Collaborate with both local and corporate IT teams to align with global directives and ensure compliance with industry standards. Security & Compliance: Ensure all IT systems and applications comply with company security policies and industry standards. Perform regular security testing and audits for both ERP and infrastructure systems to maintain data integrity. Support the development and enforcement of IT policies, ensuring operational and security standards are met. Knowledge Management: Maintain and update IT and ERP documentation to ensure that it is current, comprehensive, and accessible. Contribute to the knowledge base by documenting new solutions, troubleshooting procedures, and best practices. Continuous Improvement: Provide recommendations for improvements in system performance and user experience based on feedback and system monitoring. Engage in proactive monitoring of both ERP and IT infrastructure to identify areas of improvement and efficiency g

QHSE

Respects and enforces the quality, safety, health and environment rules in the performance of his day today activities Meet the set target of SUSA reporting