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Must Have Skills:

Recommend network design changes or enhancements to improve system availability and performance, including recommendations for performing code upgrades and evaluations of new network system designs

Nice to have skills:

Generate network monitoring and performance reports for Local Area NetworkWide Area Network (LANWAN) infrastructure, providing trend analysis and capacity planning documents.

Detailed Job Description:

Performs Tier III level problem tracking, diagnosis and root - cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities. Responds to issues in a timely manner by receiving and investigating incidents or service tickets Analyzes and observes trends with technical issues and develops recommendations for long- term improvements. Documents all relevant end-user interactions and steps taken to resolve incidents. Has frequent contact with end-users. Communicates status of issue resolution to internal customers and upper management May engage and manage outside vendors. Applies in-depth knowledge of application support and an understanding of best practices. Typically leads moderately complex projects and participates in larger, more complex initiatives. Solves complex technical and operational problems. Acts as a resource for teammates with less experience. Recommend network design changes or enhancements to improve system availability and performance, including recommendations for performing code upgrades and evaluations of new network system designs Generate network monitoring and performance reports for Local Area Network/Wide Area Network (LAN/WAN) infrastructure, providing trend analysis and capacity planning documents. Execute system tuning and Disaster Recovery planning to include recommendations for improvements Perform detailed packet capture analysis

Minimum years of experience*: 5+

Certifications Needed: No

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No