Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
ResponsibilitiesAs an IT Management Lead for Empower AI, Inc., you will be responsible for developing and executing integrated IT Management Services to support the United States Mint’s delivery of Application Operations and Maintenance, Communications, Data Center, Data Network, and Service Desk Services, and any other work performed by Empower AI. You will serve as a critical component in fulfilling our mission of providing excellent services to our client. Your experience ensures an exciting and rewarding opportunity to be at the forefront of providing IT managerial leadership required to support the United States Mint. In assuming this position, you will be a critical contributor to meeting Empower AI, Inc.’s mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
Highlights of Responsibilities:
Transition Management SupportProgram and Project Management ServicesPerformance Management ServicesPlanning and AnalysisIT Process Enhancement and SupportAsset Management ServicesIT Services Management (currently managed in the ServiceNow IT Service Management [ITSM] package)Weekly Ticket Status ReportingServiceNow Operations ManagementTechnology Refresh and Replenishment PlanningQuality AssuranceQuality ControlConfiguration Management ServicesData Management ServicesDocumentation and Graphics Fulfillment SupportTraining and Succession Planning QualificationsRequirements:
Bachelor’s degree Information Systems/Relevant FieldPMP certificationITIL 4+ Foundation certificationMinimum 15 years IT management services experience. Technical, Project and Operation Management of data center, data network, communication services and change management services.Ability to keep sensitive and confidential material private.
Physical Requirements:
This position requires the ability to perform the below essential functions:
Sitting for long periodsStanding for long periodsAmbulate throughout an officeAmbulate between several buildingsStoop, kneel, crouch, or crawl as required About Empower AIIt is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. Empower AI is a VEVRAA Federal Contractor.
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