At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter–from our manufacturing plants to our office locations and everywhere in-between.

Overview of the Role

As IT Manager, PMO–Learning & Performance Support at Saputo, you are part of the team responsible for enabling change for large-scale, complex enterprise systems implementations and smaller IT initiatives, which impact end users in Australia, Argentina, Canada, USA, and the United Kingdom.

Learning & Performance Support is an essential ingredient in our integrated change management approach. You and your team of internal and external resources contribute to our success by planning, developing, and executing learning experiences pre-Go Live and in support of end user competency and sustained performance over the long term.

How You Will Make Contributions That Matter

Reporting to the IT Director, PMO – Change Management & Communications, you set the tone for IT Learning and Performance Support globally. Your work includes:

Understanding the complex dynamic and fast-paced nature of defining and managing learning deliverables and activities for concurrent IT projects and/or large-scale ERP implementationsBuilding strong relationships with the change management team, cross-functional project teams, and divisional and global business teams, as part of the recipe for delivering successful outcomesCreating and/or guiding your team to create innovative, engaging, and relevant learning deliverables in support of enhancing the learner experienceCoordinating and managing all stages of instructional design, development, and delivery, including learning needs analysis, strategy development, curriculum and learning path design, content development, approvals workflows, translation, delivery support, KPI reporting, end-user performance support, and ongoing learning materials maintenanceEvaluating and adjusting learning plans and deliverables to support end-user go live and sustainment learning requirements in alignment with solution build and realizing intended business benefitsOverseeing learning logistics coordination for programs/projectsOverseeing learning infrastructure readiness to support deliverables development, execution, and performanceContributing to annual and ad hoc project planning by providing detailed estimation of effort/development ratios, internal/external resourcing forecast, development tool, translation costs, learning environment, and budget requirements during project planningActing as the point of contact for learning requests, feedback, and suggestions. Escalating risks/ issues and providing mitigation options in a timely mannerEstablishing learning metrics, tracking and providing timely reports on deliverables status, participation rates, learning evaluation results, and sustainment competency/performance. Establishing reciprocal feedback loops and other mechanisms to provide inputs for performance supportEstablishing and monitoring quality standards in collaboration with the Director and IT leadershipRefining the Saputo IT Learning and Development Strategy as part of continuous improvement and aligning with leading practice, including approach, tools, and processesDevising 3-year strategic roadmap for IT Learning & Performance Support. Actively driving the evolution of the change management department by contributing ideas and making improvement suggestionsDeveloping annual budget forecastCollaborating with the Director, Change Management and Communications and the Manager, Change Management to maintain a holistic approach to team and deliverables managementLeading and inspiring your team using coaching and collaboration to enable mutual respect, open communication, and high performance.Managing team dynamics, building unity, and maintaining a respectful work environment. Modelling the Saputo values and demonstrating respect for your colleagues in all your formal and informal interactions           Managing individual performance, establishing and monitoring annual goals, and providing meaningful feedback and direction regularly.Bringing your best self to work every day as an essential part of our positive work environmentMaintaining expert-level skill in current and emerging courseware authoring and learning solution tools, and participating in professional development courses and conferences annually to build awareness of trends and innovations

                         

Required Skills and QualificationsMinimum bachelor’s degree in relevant program (e.g. education, English, human resources, organizational development, information technology, business, etc.) or equivalent work experienceMinimum 8 years’ experience leading complex SAP (ECC or S/4HANA) training programsMinimum 5 years’ experience as an instructional designerDemonstrated understanding of the significance of an integrated change management approach, which incorporates business readiness, communications, and learningBusiness knowledge acquired through cross-functional exposure, including Finance, Manufacturing, Supply Chain and/or LogisticsExperience in managing team and team member performance in a hybrid work environmentExperience in designing ERP curriculaExperience in designing learning experiences and enabling performance supportExperience in evaluating learning effectivenessExperience in training schedule and infrastructure management, including training environment and logisticsDemonstrated ability in system and business process analysisExcellent time management and organizational skills, with a detail and deadline-oriented focus Proficiency in managing to a project planExcellent interpersonal skillsAbility to multi-task and manage competing priorities under pressure                  Ability to work independently and as part of leadership and delivery teams                     Excellent written and verbal communication skillsExpert-level proficiency in MS Office (i.e. Word, PowerPoint, and Excel)Advanced understanding of SharePoint functionality and potential for supporting learning architecture, deliverables development and sharing        Advanced proficiency in courseware authoring and learning solution tools, e.g. Articulate 360, Vyond

As part of their duties, the incumbent will communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec and the rest of Canada, North and South America, the UK, and Australia.

                       

The following are considered assets:

Proficiency in business process writing softwareDairy, manufacturing, distribution, or CPG industry experience                                        Knowledge of LMS / TMS software French language skills          Certification as a training development professional (e.g. CTDP) 

We support and care for our employees and their families by providing:

Competitive salariesA hybrid work environment with the possibility to work from home 2 days a weekAdvantageous corporate agreementsFull range of group insurance benefitsGroup retirement pension plan with employer contributionPurchase option of company stocksGroup RRSPHealth and wellness program in the workplaceAssistance program for employees and their familiesSaputo products at a discounted price

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

SALARY RANGE: $88,325 - $115,930

*Salary offers will vary commensurate with experience, education, skills, and training. 

Our story began in Canada in 1954, when the Saputo family's hard work and dedication created a thriving dairy business. More than 65 years later, our roots in this country remain strong with our Corporate Headquarters in Montréal. Today, we are a leading cheese manufacturer and fluid milk and cream processor in Canada with well-loved brands, such as Saputo, Alexis de Portneuf, Armstrong, Baxter, Dairyland, Joyya, Milk2Go, Milk2Go Sport, Neilson, Nutrilait, Scotsburn* and Woolwich Goat Dairy. Thanks to our national footprint, we're proud to bring our best to our customers and consumers, and have plenty of opportunities for our employees to grow in their own way. And we do it while also striving to build a healthier future for our people and the communities where we operate, guided by our values and the Saputo Promise. To learn more about Saputo in Canada, please click here. (http://saputo.com/en/our-products/canada-sector)

Join the Saputo Dairy Products Canada team to make your contributions matter every day!

* SCOTSBURN is a registered trademark and is used under license by Saputo Dairy Products Canada G.P.

The material contained herein is provided for informational purposes only. All open jobs offered by Saputo Inc. and all companies, corporations, partnerships, limited partnerships and other entities controlled by Saputo Inc. (collectively, “Saputo”) on Saputo's web site are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a Saputo subsidiary, office or department, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Saputo attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Saputo is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

Saputo welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.