IT Manager Transdev in Baltimore, MD (Charm City Circulator)isseeking a skilled and proactive IT Manager to lead the technology operations for our fixed-route bus system. The IT Manager will oversee all transit-related technology infrastructure (e.g., AVL, real-time passenger information, vehicle tracking, passenger counters), ensuring reliable service delivery, system integrity, and ongoing technical improvements.In addition, oversee all office technology needs. Transdev is proud to offer: + Competitive compensation package of $64,000 thru $80,000 Benefits include: + Vacation: of two (2) weeks + Sick Days: 5 days + Holidays: 12 days; 5 days sick + Other standard benefits: 401(k) retirement plan, medical, dental, and vision, life insurance, short-term disability, and voluntary long-term disability. Benefits may vary depending on the location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Administer and maintain all fixed-route ITS hardware and software systems, including those provided by Passio. + Monitor and ensure uptime and functionality of AVL, CAD/AVL, onboard Wi-Fi, APCs, and digital signage systems. + Coordinate with Passio support to address service issues, software updates, and integration requests. + Install, configure, and support Microsoft Office. + Extensive knowledge of installation and configuration of Microsoft Office + Oversee installation, configuration, and troubleshooting of vehicle hardware (e.g., routers, modems, tablets, GPS units). + Ensure accurate data capture from buses for reporting ridership, on-time performance, and service planning. + Create and maintain real-time dashboards and generate monthly performance reports from Passio and other platforms. + Serve as the primary point of contact with Passio Technologies and other transit tech vendors. + Coordinate service-level agreements (SLAs), contracts, upgrades, and licensing renewals. + Provide hands-on support for IT issues affecting operations staff and drivers. + Develop and deliver training materials for staff on technology tools and platforms. + Lead IT projects related to transit technology upgrades, deployments, and system integrations. + Work closely with operations and planning teams to align IT initiatives with agency goals. + Manage all aspects of office moves, including phone system and network services and configuration, security systems (entry areas and video systems). + Manage regional hardware and software upgrades. + Maintain operability of regional software and hardware, including servers, computers and phone systems. Qualifications: + Bachelor’s degree in Information Technology, Computer Science, Transportation Technology, or related field. + 3+ years of IT experience, preferably in transportation, transit technology, or a field involving mobile fleet systems. + Experience managing or working with Passio or similar AVL/CAD systems is highly desirable. + Strong knowledge of networking, cloud systems, Windows OS, and mobile device management. + Ability to read technical documentation, diagnose system issues, and implement solutions efficiently. + Excellent communication, problem-solving, and organizational skills. + Ability to work independently and as part of a cross-functional team. + Comfortable working in an operational environment that includes fieldwork with vehicle systems. + CompTIA Network+, A+, or Security+ (preferred) + Microsoft or Cisco certifications (preferred) + Project Management Professional (PMP) Foundation a plus (preferred) Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. + The work environment will be a combination of both indoors and outdoors. + Office and field-based work environment + Must have the ability to lift up to 25 lbs. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants:Please Click Here for CA Employee Privacy Policy. Job Category: Information Technology (IT) Job Type: Full Time Req ID: 5747 Pay Group: UC6 Cost Center: 55381 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.