**Introduction** A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive **Your role and responsibilities** At IBM, our Project Managers play a pivotal role in leading and coordinating project teams to ensure the successful delivery of projects. As a Project Manager for our premier Software Development Location, you’ll be at the forefront of driving project direction, defining metrics, and managing performance to meet client expectations. Join our dynamic team shaping the future of AI-infused management features for hybrid cloud solutions. Key Responsibilities: * Collaborative Development: Work closely with Architects, DevOps Engineers, site operations, product executives, and Offering Managers in a collaborative, multi-disciplinary squad environment. * Employee Engagement: Drive developer and employee engagement through customized programs and initiatives to create an engaging and exciting workplace. **Required technical and professional expertise** Key Skills; * Excellent communication and customer service skills. * Advanced English * 8+ years of experience leading similar services * Knowledge of IT solutions that are typically involved in IT Helpdesk requests * Strong knowledge of ITIL processes (e.g. Problem, Incident and Change Management) * Strong knowledge of ITSM processes * Understanding of what is a recipe, script or procedure for executing help desk care * Ability to work under pressure and manage multiple tasks simultaneously. * Analytical skills to gather and utilize user feedback to improve processes. * Customer orientation and commitment to ensure customer success. * Technical Knowledge: * Strong knowledge of JIRA Service Desk zand Confluence. * General knowledge in Automation (RPA / Scripting) and GenAI **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage.