IT Manager

Department: Information Technology (IT)

Employment Type: Permanent - Full Time

Location: Congo - Brazzaville

Reporting To: General Manager

Description\nAll IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner.\nIT is driving efficiencies in the use of applications enabling the other departments to successfully complete their tasks.\nAll Corporate IT related policies and procedures have been implemented and a successful self audit has been carried out.\nThe IT department runs to budget.\nThe hotel has an acceptable level of PCI compliance.\nAll Kempinski standards related to guest facing technology are implemented.\n

Key Responsibilities\nFirst point of contact for all computer related issues within the hotel.  \nSolve technical or operational problems as reported by the users.\nEnsure that equipment is in proper working order and application performance is optimized\nEnsure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.\nEnsure that backups are performed and checked on a regular basis.\nEnsure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law. \nEnsure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.\nFollow Kempinski policies as they relate to the security and operation of the computer systems.\nEnsure that the IT organizational requirements for legal, data protection and PCI compliance are in place.\nUpdate all computer systems with the latest security patches to minimize internal and external access security risks.\nTrain and maintain back-up staff for each server-based application\nEnsure first level support backup is in place for all systems and network.\nIn cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies.  \nCoordinate the installation of all new applications or upgrades of existing applications.\nCoordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.\nImplement all corporate IT related policies and procedures and carry out an annual self audit.\nProvide advice to better expedite access and to improve the use of information in the Hotel. \nTake direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software.\nCommunicate status, risks and opportunities as it relates to IT to Corporate & Regional IT, General Manager and Hotel Management.\nResponsible for communication with computer vendors and Kempinski Corporate IT Department.\nResponsible for timely preparation and submission of all IT budgets\nResponsible for the management and control of all IT budgets according to an agreed plan and budget.\nEnsure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT.\nMaximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.\nWork within all pre-set budgetary limits.\n


Skills, Knowledge and Expertise\nCOMPETENCIES: Include the skills the candidate must have to fill this position
Planning & organizational skills\nFollow-up\nCustomer focus\nInterpersonal and intercultural skills\nExcellent communication and listening skills\n