Job Description

We are seeking an experienced and dynamic CRM Manager for our Model N Channel Management CRM. The ideal candidate will possess a deep understanding of the platform, functionalities and have a proven track record in managing and delivering complex Model N projects. This role requires a strategic thinker with strong leadership capabilities to drive the Model N Team towards achieving its goals and objectives.

Key Responsibilities

CRM Systems Expertise: Deep functional and technical knowledge on CRM systems on all Sales and Channel related modules including Master Data Management in CRM systems, and in the areas of Orders, Pricing, Samples, Quotes, Ship and Debit, Claims, Funnel Management, and Channel Management modules.Sales Process Understanding: Deep understanding of Sales processes and limitations of CRM application platforms to help support the balance of addressing business requirements within the framework of a system/tool.Order to Cash Process Integration: Able to harmonize processes and integrating the Order to Cash process for streamlined operations, as well as familiarity with Financial month-end, quarter-end price protection process.Design Leadership: Lead design sessions for integrating and enhancing the CRM instance to allow seamless communication between various systems (ERP, SFDC, EDI, Rosettanet, middleware). Relational Database knowledge and experience.Business Enhancement Leadership: Lead Business enhancement discussions with a diverse multi-geo team and empower staff to translate business requirements to functional processes and make it scalable for anticipated growth.Customer-Centric Approach: Customer-centric and highly motivated individual adept at thriving in a dynamic fast-paced business environment with multiple priorities.Cross-Functional Leadership: Demonstrates expertise or a willingness to lead cross-functional meetings, delving into intricate business processes to craft comprehensive business requirements.
Qualifications
Communication Skills: Possesses excellent organizational, verbal, and written communication skills.Leadership: Provide visionary leadership and direction to the reporting team, aligning departmental goals with organizational objectives.  Manage a team of Business Analysts and developers to help construct required solutions and keeping the system running; including but not limited to enhancements, future state, multiple and competing initiatives, system upgrades and instance management.Mentorship: Mentor and develop team members, fostering a culture of continuous learning and improvement.Analytical Abilities: Possesses strong critical thinking and analytical abilities for organizing and presenting complex concepts effectively.Task Prioritization and Collaboration: Ensure the effective allocation of resources within the department to maximize productivity and efficiency.Project Implementation and Enhancement: Develop proof of concepts/pilots, implement projects, deliver ongoing refinement and enhancement in the areas on Orders, Pricing, Funnel Management, and Channel Management processes.Roadmap and Evaluation: provide platform roadmap 3-year plan, technology landscape, budget management, platform evaluation/improvements and vendor managementModelN Experience: ModelN experience in semiconductor industry is a plus.

Other Qualifications

Minimum of 8-10 years of experience in IT management with a strong focus on CRM implementation, configuration, and support.At least 5-7 years of experience in a managerial role, leading and managing Lead to Cash, Channel Management Business Analysts and Developer teams.Proven track record of successfully delivering complex CRM projects.
Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
 
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’     
 
At Renesas, you can: 

Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Let’s Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.