5150 Timuquana Rd. Ste. 15 Jacksonville, FL 32210

Job Title: Manager of Information Technology

 

Department: Information Technology

Reporting to: Director of Information Technology

 

Date: December 2024

 

Position Status: New

                         

FLSA Status: Exempt 

Job Summary:

The IT Manager will oversee the day-to-day operations of the IT department, ensuring the seamless functionality of Goodwill’s IT infrastructure, systems, and services. This role involves managing a team of IT Technicians, delivering technical support to internal customers, and collaborating with the IT Director to execute strategic IT initiatives that align with the organization’s overall objectives.

A key focus of the role will be fostering the professional development of IT department staff, equipping them with the skills and knowledge to excel in their roles. The IT Manager will work closely with other departments to enhance employees' comfort and proficiency with IT systems and processes, contributing to improved organizational efficiency and user satisfaction.

Additional responsibilities include maintaining robust cybersecurity practices, monitoring IT performance metrics, and ensuring compliance with industry standards. 

The ideal candidate will possess strong leadership and technical expertise, exceptional project management skills, and an in-depth understanding of both hardware and software systems. Reporting directly to the IT Director, the IT Manager will play a pivotal role in shaping the IT department's contributions to organizational success while driving a culture of continuous learning and technological confidence.

Minimum Qualifications:

Education

Bachelor’s degree in information technology, Computer Science, or related field preferred 

Experience

Strong knowledge of IT systems, networks, and infrastructure (Windows, Mac, Linux, Cloud platforms, etc.).

Excellent problem-solving, troubleshooting, and analytical skills.

2-4 years leadership experience preferred

4-6 years IT work experience required

Strong communication and interpersonal skills.

Ability to work collaboratively across departments and manage multiple priorities.

 

Licensure, Certification, and/or Registration

 

IT Certifications are a plus

Other

 

 

 

 

Job Duties

Essential Responsibilities

% of Time

Team Leadership:

Lead, mentor, and manage a team of IT professionals, ensuring efficient execution of tasks and fostering professional growth.Oversee the day-to-day performance of the IT team and provide direction on IT operations and project priorities.Conduct regular performance reviews, offer coaching, and provide troubleshooting and problem-resolution guidance.

 

IT Operations Management:

Monitor and manage the health and security of IT systems, networks, and infrastructure.Oversee the deployment, monitoring, maintenance, and troubleshooting of software and hardware systems.Ensure timely response and resolution of IT service requests, incidents, and problems.

 

Project Management:

Plan, organize, and oversee the execution of IT projects, ensuring on-time delivery within scope and budget.Work closely with the IT Director to define project goals, resource needs, and timelines.Collaborate with other departments to understand IT requirements and ensure alignment with business needs.

 

System and Network Administration:

Support the maintenance, optimization, and security of local area networks (LAN), wide area networks (WAN), servers, and cloud-based platforms.Coordinate regular updates, patches, and upgrades for all IT systems to maintain security and functionality.Implement and enforce data security protocols to protect company information and ensure compliance with relevant regulations.

 

Documentation and Reporting:

Maintain comprehensive records and documentation for IT systems, network configurations, and software licenses.Provide regular reports on IT performance, incidents, and project status to the IT Director and senior leadership.

 

Continuous Improvement:

Stay current with the latest IT trends, technologies, and best practices.Recommend and implement process improvements to enhance the efficiency and effectiveness of IT operations.

100

Other duties may be assigned as dictated by the needs of the business.

 

 

Supervisory/Decision-making Authority

Does the position require customary supervision and management of at least 2 or more full-time employees?  X  Yes     No

 

Enter the number of direct reports and their position titles: 2 - 5

 

PHYSICAL REQUIREMENTS: 

HAZARDS:

Proximity to moving mechanical partsHousekeeping and/or cleaning agentsElectrical CurrentToxic or caustic chemicalsFlammable, explosive gases

SKILL REQUIREMENTS:

Required

Drive motor vehicleHearingSpeakingKeyboardingWritingSensitivity to service population’s cultural and socioeconomic characteristics

Preferred 

Verbal communication (including telephone)Team-oriented and collaborative interpersonal relationshipsOrganize and prioritize information

Working Conditions:

●      Sitting for extended periods.●      Dexterity of hands and fingers to operate a computer keyboard, mouse, and power tools and to handle other computer components.●      Occasional inspection of cables in floors and ceilings.●      Lifting and transporting moderately heavy objects, such as computers and peripherals.Indoors, climate controlled, moderate stress with occasional periods of high stress.