Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Job Description Take the next step in your career with an organization that strategically invests in the long-term health of the company, its technology, and its people. The AbbVie International Commercial Business Technology Solutions (BTS) team shapes the digital transformation necessary for our treatments to positively impact patients’ lives. In the role of IT Marketing Automation Operations Consultant, you’ll tackle complex challenges as you develop and diversify your professional experiences while helping to improve the business/end user experience with a forward-looking mindset and spirit of continuous improvement. In this role you’ll be responsible for: + Manage operations of state-of-the-art integrated digital platforms involving multiple technologies, stakeholders and suppliers while interfacing with key commercial and IT leaders to enhance and advance global-scale solutions. + Develop a profound understanding of digital technologies and advanced customer engagement models in a leading biopharmaceutical company. + Be responsible for day-to-day technology and data management of the commercial Salesforce Marketing Cloud (SFMC) and associated ecosystem in Europe region. + Support European affiliate and brand teams in scaling and optimizing their customer journeys. + Designing and building metrics of the current state of the customer engagement ecosystem based on the data it generates, recorded as logs, metrics, and traces. + Measuring the success and effectiveness of digital customer engagement platforms. + Proactively working with platform support and engineering teams in response to critical incidents and problems in the digital eco-system to ensure high-quality and timely delivery of digital campaigns. + Partnering closely with stakeholders like Product Owners, Brand Managers, Customer Excellence, and Data Engineering teams to understand challenges and identify opportunities to improve outcomes. + Contributing to the development of digital eco system operations best practices. + Managing the relationship with software and platform vendors to ensure superior service delivery for our customers. Qualifications Experiences that make you a strong candidate for this role: Required + Bachelor’s degree in information technology, Computer Science or Computer Engineering. + Minimum of 6+ years of combined experience in Information Technology. + Proven experience with complex technology operations and terminology. + Prior experience with systematically and logically interpreting data, including analyzing trends, solving complex problems, and presenting recommendations to management. + Prior experience managing changes and change control processes and methodologies. + Proven experience managing and executing complex IT processes and demonstrated ability to identify exceptions to the process, or potential process improvements. + Experience with identifying and executing continuous improvement opportunities and cost reduction initiatives. + Experience facilitating cross-functional meetings and demonstrated ability to effectively communicate both written and verbally. Beneficial + SFDC and SFMC Certifications + Knowledge of ITIL or other IT service management frameworks + Work experience in the pharmaceutical industry Additional Information Why Business Technology Solutions For anyone who wants to use technology and data to make a difference in people’s lives, shape the digital transformation of a leading biopharmaceutical company, and secure sustainable career growth within a diverse, global team: we’re ready for you. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html