The IT Monitoring & Performance Engineer has responsibility for the creation and refinement of Monitoring Service policies, processes and procedures for application, system software and infrastructure monitoring of ING Bank Italy and other production systems and infrastructures. It has also responsibility to prepare, run and analyze performance tests result and to support the IT Capacity process.
The IT Monitoring & Performance Engineer is a leading member of a quality-driven Monitoring Services Team, responsible for:
• QA and operational excellence of new product releases, focusing on monitoring;
• over-seeing best practice in the implementation of rigorous monitoring procedures covering the full product lifecycle;
• producing new and upkeep existing automated functional and non-functional monitoring scripts;
• working closely with and providing consultancy, outreach and training services to the development teams around the business and Operations;
• defining and configuring reporting system for OLAs and SLAs;
• working closely with Capacity manager to support capacity process;
• defining performance test scenarios, configure and run them and analyze results;
• provide 24x7 availability oncall shifts – 1week/month (reperibilità telefonica su turni – 1 settimana/mese).
Key Responsibilities:
• Create, refine, implement, document, and maintain fit for purpose Monitoring policies and processes, based on ITIL principles, for successful monitoring of software and infrastructure through a full lifecycle delivery chain.
• Ensure that Monitoring policies tie into the wider Monitoring scenario. Work to join as seamlessly as possible the development, operations and lifecycles processes. Ensure End to end monitoring of the entire product lifecycle chain and service.
• Work with Operations and development teams to understand improvement, new feature and enhancement requirements for the monitoring development teams to implement.
• Champion Monitoring processes and tools. Ensure that Monitoring principles, processes and tools are established and adhered to. Encourage teams to use them by demonstrating best practice as well as training and information dissemination to other stakeholders. This includes giving presentations and running workshops to large groups.
• Provide a robust service for monitoring products deploying onto the platform. Utilize this service to validate all expected KPIs, events, alerts, action, documentation, and trend analysis graphs are fit for purpose for the product and infrastructure. Work with development and operations teams to ensure alert thresholds are fit for purpose and do not generate false positives or spam alerts / events.
• Participate in defining and managing quality assurance processes and procedures.
• Analyze technical architecture of systems and applications to understand dependencies, points of failure, impacts, and external and internal interfaces, to provide monitoring recommendations for system and infrastructure and time estimates.
• Define performance test strategy, scenarios build, run, and analyze the results.
• Lead war rooms for troubleshooting critical production issue.
Educational Qualifications & Work Experience
• Degree in Information Technology or equivalent
• + 3 years experience in the similar role in a 24x7 environment preferably within financial industry
• Fluent in English (written and spoken) B1 or higher level
Technical Skills:
• 1+ years administrating Nagios, CheckMK or other comprehensive monitoring solution
• 1+ years of experience in Production Operations
• 1+ years bash, Python, JS, PERL experience
• 1+ years administrating Linux and Windows Platforms
• 1+ years jmeter or equivalent experience
• 1+ years Splunk or equivalent experience
• Experience with managing and using APM tools like AppDynamics, Dynatrace or NewRelic
• Experience with using Time Series Databases like Graphite and InfluxDB
• Experience with Graphing tools like graphite and Grafana, ability to quickly create useful dashboards for the engineering and operations teams.
• Experience with managing and using ELK (ElasticSearch, Logstash, Kibana) for log aggregation and operational intelligence
Soft Skills:
• Passion for technology and to expand the knowledge area
• Result oriented
• Problem solver
• Able to act independently
• Team player
• Excellence in execution
• Customer centric
Working conditions: Full Time
Duration: Permanent
Location: Milan (hybrid)
About ING
ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
Do you think you are "a step ahead"? Apply now!
The benefits of joining ING
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
· Super flexible smart working
· Competitive base salaries and performance based bonuses
· Diverse cultures & Innovative mindsets
· International Environment
· Commitment to sustainability
· Lots of training development opportunities to help you grow
· Lots of moments dedicated to physical and mental well-being
· A special day off when it is your birthday: we call it #doyourbirthday!
· And of course we can’t forget: free water & coffee at the office!
Our Commitment
Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.