Function:

Supports and maintains all IT systems in use at the Bank, to include: LAN/WAN equipment, Wireless, Routing, Switching, QoS, VoIP.

This position is responsible for ensuring deployed systems are:
• Proactively managed for performance and system health.
• Software/firmware levels are maintained according to bank standards.
• Aligned to the Bank’s lifecycle standards and policies.
• Installed in accordance with bank policy and licensing agreements.

Responsibilities also include problem identification and resolution related to the systems named above, as well as assisting other Bank personnel as requested.

Persons in this position are assigned primary responsibility for one or more systems and are required to have secondary responsibility for one or more additional systems.

Accountabilities:

Design, deploy and maintain network hardware per bank standards.Installs and configures equipment according to Bank policies and procedures while adhering to licensing requirements.Develops and maintains high levels of knowledge of Bank networking systems and related software, and of the capabilities of those systems and applications.Creates and maintains accurate diagrams and documentation of supported systems and applications.Assists with the design, testing and implementation of new systems and applications.Participates in the development of Bank IT policies, procedures and process, as well as their maintenance.Develops and maintains Bank IT best practices in accordance with business needs and industry recommendations.Monitors system and application alerts, responding as needed to resolve outages and issues.Participates in Disaster Recovery/ Business Continuity exercises.Participates in the after-hours On-Call rotation.Establishes and maintains good working relationshipsProvides outstanding customer serviceOther responsibilities as assigned.

Business Partner Relations:

Coordinates tasks/activities with the Bank’s business partners as directed.Informs stakeholders of relevant activities

Compliance and Control:

Assists in ensuring that the Bank complies with local, state and federal regulations.Adheres to applicable Bank policies, processes and procedures.Operates within the change control framework as it pertains to IT operations.

Knowledge/Skills/Experience Requirements:

High school diploma or equivalent required; four-year college degree or equivalent work experience required; business experience and graduate degree preferred.Relevant technical certifications preferredStrong verbal and written communication skills.Strong analytic abilities.Demonstrated abilities and experience with some, coupled with understanding of all of the following technologies: Cisco IOS (switching/routing); Cisco NX-OS; Brocade Fibre Channel Storage Array Networks; Cisco Prime; Cisco DNA Center; VoIP; Cisco Wifi; Network Access Control; WhatsUp; Microsoft Windows 2016, 2019 and 2022 Server; Microsoft Active Directory; VMWare; DNS; DHCP;Strong documentation skills, to include proficiency with MS-Word, MS-Excel and MS-Visio.Experience working successfully with third-parties in the course of troubleshooting or business-as-usual (Cisco, Telecom providers, etc.)The desire and ability to maintain knowledge and skill currency within the fast-changing technological realm.The ability to successfully participate in team endeavors.The ability to provide effective training for other members of the Bank’s IT team.Ability to work in a fast-paced and dynamic environment.

Physical Demands/Conditions Requirements:

General office environmentModerate lifting (to 35 lbs) required  Moderate reaching, walking, sitting and standing required

Equipment Used:

General office equipment

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of reasonable accommodations to be determined by management on an individual basis