**Hello. We’re Haleon.** A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special. **About the role** We are seeking a motivated and enthusiastic **IT North America Supply Chain Analyst** to join our dynamic team. This role is ideal for recent graduates or individuals looking to kick-start their career in the tech industry. The successful candidate will be involved in various aspects of our technology operations, providing support to our IT department, analysing business needs and gaining valuable hands-on experience. **Key responsibilities** + Technical Support: Provide first-level technical support to end-users, including troubleshooting hardware and software issues (where applicable) + Documentation: Maintain accurate and detailed records of technical issues, solutions, and support requests in the ticketing system. + Develop (as needed) and maintain end-user documentation and associated business processes to ensure it is tailored for the NA SC users. + User Training: Assist in the creation and delivery of training materials and sessions to help end-users effectively utilize technology resources. + Collaboration: Work closely with senior IT staff to support ongoing projects and initiatives, contributing to the overall success of the technology department. + Research and Development: Stay updated with the latest technology trends and advancements and provide input on potential improvements and innovations for the organization. + Security: Assist in implementing and enforcing security protocols, including data protection measures, access control, and regular system audits. + Data Collection and Processing: Gather data from various sources (databases, spreadsheets, etc.) clean and validate it to ensure accuracy and prepare it for analysis. + Data Analysis: Employ statistical and analytical methods to scrutinize data sets. Identify significant trends, patterns, and relationships that can inform business strategies + Reporting and Visualization: Create clear and concise reports and visualizations that summarize findings and communicate insights to stakeholders + Collaboration: Engage closely with various departments to understand their specific data needs and deliver relevant and impactful analyses that support departmental and organizational goals **To help us achieve this you will:** + Work closely with stakeholders to gather, analyse, and document business requirements. Translate these requirements into user stories, use cases, and acceptance criteria: + Capture requirements, operational information and business process information with stakeholders + Analysing existing process documentation to highlight gaps and issues that may require rework + As-is and To-be Process mapping to various levels of detail using standard tools + Work closely with IT technical teams to translate business requirements into functional specifications, ensuring that proposed solutions meet both business and technical needs: + Perform Impact of change analysis on business requirements to provide detailed change requirements to facilitate implementation + Identify and assess opportunities to remove customisations as part of our aim to standardise and globalise process and design wherever practicable + Work with key stakeholders to identify risks and innovations and deliver positive changes that drive improvements. + Maintain detailed documentation of business processes, requirements, and project progress. Ensure all documentation is up-to-date and accessible to relevant teams. + Support change management initiatives by providing clear documentation, user training, and stakeholder engagement to drive adoption of new processes and systems **_Why you?_** **Basic Qualifications:** + Bachelor’s degree in Computer Science, Information Technology, or a related field of study. + **Problem-Solving Skills** : Strong analytical and troubleshooting abilities, with a keen attention to detail. + **Communication Skills:** Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. + **Customer Service Orientation** : A positive attitude and a dedication to providing outstanding customer service. + **Adaptability** : Ability to adapt to changing priorities and work well under pressure in a fast-paced environment. + **Team Player** : Strong interpersonal skills and the ability to work collaboratively as part of a team. + **Organizational Skills** : Effective time management and organizational skills, with the ability to manage multiple tasks simultaneously. + **Willingness to Learn** : A proactive approach to learning new technologies and continuously improving technical skills. **Preferred Qualifications:** + Technical Certifications: Veeva Vault Platform Certification + 2 years relevant Veeva deployment & support experience (Quality Vault, Station Manager) + Great knowledge on Microsoft Platforms such as: Power BI, Forms, PowerApps and others. + Good understanding of Supply Chain/Manufacturing activities. + Basics Cyber Security Knowledge + Basics Risk Management skill. **Location:** This role is hybrid based in Warren, NJ with in office requirements 2-3 times per week. Please save a copy of the job description, as this may be helpful to refer to once the advert closes. Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering. **The salary range for this role is: $65,594 - $81,993 plus an 8% bonus.** \#Li-Hybrid Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/ At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Haleon is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements. Accommodation Requests  If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to HR.AmericasSC-CS@haleon.com. Please include the following in your email:  + Use subject line: ‘Haleon Careers: Job Accommodation Request’  + Your Name and contact information  + Requisition ID and Job Title you are interested in  + Location of Requisition (city/state or province/country)  + Description of specific accommodation you are requesting  + Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted.    Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering. Hello. We’re Haleon. A new world-leading consumer healthcare company. Shaped by all of us. Together, we’re improving everyday health for millions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re building together. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.