IT Officer
Rosewood Hotels and Resorts
Job Description
Discover your Calling
We are recruiting for an Information Technology Officer position to join the Team at Rosewood Castiglion del Bosco from 2025.As Information Technology Officer, you will support and assist the Information Technology Manager with hotel guests and associates Information Technology related issues.
Job Description
• Being the first line of support for hotel guests and associates with their IT requirements.• Ensure system availability of critical systems, specifically PMS, Call Accounting, HSIA, PABX, Entertainment (Audio and Video), Home Automation Systems and F&B Point of Sales.
• Assisting in maintaining all PC’s, printers, faxes, photocopiers, scanners, telephones, POS terminals, and credit card terminals and coordinate quarterly preventative maintenance.
• Ensuring positive communication with associates and managers by always keeping the morale high.
• Ensuring all associates are informed and trained on all newly implemented systems, changes to policies and procedures are communicated and adhered to by all associates.
• Ability to communicate effectively whether in person, on the telephone or in writing.
• Strong knowledge of Rosewood standards and their correct application to ensure they are maintained at a superior level on a daily basis.
Job Requirements
• Minimum 3 years’ relevant experience in a sizeable luxury hotel, with at least 2 year in similar position.
• Strong written and spoken Italian and English.
• High level of attention to detail and refined manners with exceptional communication skills.
• Model the company’s culture, vision, mission and core values at all times.
Being part of Rosewood Castiglion del Bosco team means that training and development opportunities are available and with the hotel being a key part of Rosewood’s global expansion plans, this role could be a stepping stone to exciting international career opportunities
#LI-DT
Discover your Calling
We are recruiting for an Information Technology Officer position to join the Team at Rosewood Castiglion del Bosco from 2025.As Information Technology Officer, you will support and assist the Information Technology Manager with hotel guests and associates Information Technology related issues.
Job Description
• Being the first line of support for hotel guests and associates with their IT requirements.• Ensure system availability of critical systems, specifically PMS, Call Accounting, HSIA, PABX, Entertainment (Audio and Video), Home Automation Systems and F&B Point of Sales.
• Assisting in maintaining all PC’s, printers, faxes, photocopiers, scanners, telephones, POS terminals, and credit card terminals and coordinate quarterly preventative maintenance.
• Ensuring positive communication with associates and managers by always keeping the morale high.
• Ensuring all associates are informed and trained on all newly implemented systems, changes to policies and procedures are communicated and adhered to by all associates.
• Ability to communicate effectively whether in person, on the telephone or in writing.
• Strong knowledge of Rosewood standards and their correct application to ensure they are maintained at a superior level on a daily basis.
Job Requirements
• Minimum 3 years’ relevant experience in a sizeable luxury hotel, with at least 2 year in similar position.
• Strong written and spoken Italian and English.
• High level of attention to detail and refined manners with exceptional communication skills.
• Model the company’s culture, vision, mission and core values at all times.
Being part of Rosewood Castiglion del Bosco team means that training and development opportunities are available and with the hotel being a key part of Rosewood’s global expansion plans, this role could be a stepping stone to exciting international career opportunities
#LI-DT
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