Job Purpose
The Operation Support Engineer is responsible for day-to-day support related to IT systems for Assurant Japan. As such the candidate plans, organizes, and coordinates production support related projects and activities with the local business and the global IT team.

The position is also in charge of the sanity testing and/or Automation tasks/jobs for the local operations.

Primary Responsibilities 

Provides general customer and IT support for assigned business applications and infrastructure deals with the most complex system problem logs; works with business and technical teams to perform effective root-cause analysis, resolution, and preventive actions; leads implementation support activities; directs and participates in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up. Accountable for successful project delivery related to continuous system enhancement for operational improvement. Maintains system support manual, create and maintain reports, assist with troubleshooting, interprets errors, automate and monitors operational processes.  Monitors infrastructure health, escalate to the Global IT team for outages, follow up on root cause analysis, problems and major incidents. Participates in testing activities for maintenance; provides guidance for testing strategies, scope and scenarios; reviews and provides advice for testing-related estimates of effort, duration and resource utilization; reviews test plans; identifies testing risks and contributes to the overall management of project and risk plans; coordinates, manages and participates in complex testing efforts. 

Basic Requirements

Bachelor’s Degree Minimum of 3 years of experience in a software development or Engineering organization Minimum 5 years’ experience in different IT areas, working through the business analysis, design, development, production support and infrastructure. Minimum 5 years leading implementations of mission critical applications supporting diverse technologies. Highly proficient in English, Business proficient in Japanese

Preferred Experience, Skills, and Knowledge

Knowledge and experience in the use of distributed technologies including but not limited to python, Visual Studio .NET, Visual Basic .NET, C#.NET .NET Framework 3.5 & higher, AJAX and Extensible Markup Language (XML & XMLT); IIS 7.0 and higher Others including Web Services, Web API, WSS 3.0, WSE, & WCF, CSS, HTML, Javascript Source control tool – TFS Reporting tool – SSRS and SharePoint Database technology including Oracle 12c and SQL server 2014 and PL/SQL and Stored procedures Experience with Windows operating systems and shell scripting. Understanding of cloud hosting and server availability behind a load balancer and firewall. (Azure, AWS) Having basic understanding of network security. Protocol, authentication, etc. Travel: Domestically within Japan to client offices or vendors and operation sites; Internationally for training and workshops needs. Position requires the ability to work outside normal office hours for coordination and reporting with the global IT organization, and to provide support and problem escalation as required. Having hands-on experiences with Microsoft Power Auto, Forms, and SharePoint. A mindset to go beyond job title to get things done Willingness to dive into software environments and technical issues High command of verbal and written English. Other languages is a plus. Ability to successfully work under tight project deadlines Well organized, good communication and reporting skills Self-motivated, team player, action and results oriented Ability to effectively manage multiple assignments and priorities. Ability to analyze complex business and system problems, propose effective solutions and understand and apply business vision and direction. Willing to work outside normal hours and wear multiple hats.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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Technology is endlessly evolving. Today, we’re helping consumers connect and protect mobile devices, smart technology in homes and connected cars, and more.

Working in Assurant Careers in APAC

In Asia Pacific, Assurant is headquartered in Singapore and has offices in Australia, China, India, Japan, New Zealand, and South Korea. It serves over 14 million consumers in the region in both the automobile and connected living segments.