Job Summary

Job Description

What is the opportunity?​

Deliver an Exceptional End User Experience

Providing Business and End users operational system support on a day-to-day basis. Taking a proactive approach and maintaining clear communication between business and IT partners.Lead with a growth mindset, focusing on what’s possible to streamline and simplify processes while delivering an exceptional End User experience.Collaborate with various stakeholder partners to make the most of every interaction, documenting key points in the system, meeting immediate needs in a timely fashion, and taking action to solve and prevent problems.Facilitating Mid-month, Month end & Year end reporting across varying applications (ASSET/AMBIT)Providing support to our internal users with User Access management (Providing authorization & Terminating user access as per organizational needs) 

Drive Sustainable Growth Through Management of Challenged Contracts: Win as One RBC

Act as a “Centre of Expertise” in the investigation and completion of activities to manage any issues being reported by End users, Triage, Create Tickets & Escalate the issue to Senior Management to prioritize.Capture issues, bugs and enhancement requests. Provide initial troubleshooting for internal applications.

Execution Excellence

Review activities and outcomes during weekly team meetings.Build documents across RBC/RCAP Leasing by sharing best practices for team’s success.Monitor performance and ensure that day-day operations run efficiently.

Doing What’s Right: Manage Risk & Operational Effectiveness

 You take ownership of your activities and tasks and necessary skill development. Share accountability to look at and answer all the RCAP and RBC requests (Daily)

What will you do?

Role-specific expectations:

In addition, your role will require you to keep up-to-date on the following authorities, policies, procedures, controls and regulations:

This person can document procedures and process flows independently, perform user testing for process enhancements and is seen as a go-to-person for day questions from other areas.The overarching goal of this role is to provide application and business support to the RBC and RCAP leasing platforms.Application Support to external third-party partners and internal partnersA liaison between the Front Office and Back Office. The role reports into Director of Operations for RCAP LeasingDay-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against application usage.Full ownership for one or more processes, reports, procedures, or products, and may also be considered analytical or procedural \"experts\" representing a unit or team on cross-function process or project deliverables.Responsible for following established guidelines and identifying and resolving problems.Individuals at this level are expected to use some independence of thought but to refer more complex problems to IT Partner’s experts.Individuals would be expected to contribute to workflow or process change and redesign, and to form a strong basic understanding of the specific application knowledge in Ambit, Edge and ASSET.May also be accountable for regular reporting or process administration as \"owner\".

What do you need to succeed?

Must-have:

Providing support for local applications and databases; diagnosing and repairing computers and network hardware.Installing, maintaining, administering, and updating network systems; Setting up security parameters to ensure that all systems are operating properly.Providing training to users on new applications, technologies, and equipment.Providing technical support for workstations and office applications.Experience of troubleshooting production issues, determining root causes and engaging proactively in finding long-term solutions.

Nice to have:

Provides technical support on IT-related activities to network systems security.Applies complete knowledge, skills, and practices to perform assignments.Mix of technologiesProficiency in communication skills.Previous experience in fast-paced environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging work

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, IT Standards, Lifelong Learning, Long Term Planning, Operational Delivery

Additional Job Details

Address:

5575 NORTH SERVICE RD:BURLINGTON

City:

BURLINGTON

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-14

Application Deadline:

2025-02-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.