Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** + Experience troubleshooting and installing cloud-based Next-Gen antivirus and security software like Carbon Black and Comodo. + Basic understanding of public SSL certificates. + Perform IT Support services to users. + Strong verbal and written communication skills. + Knowledge of Microsoft Windows Server as well as Active Directory. + Understanding of virtualization platforms such as VMware or Hyper-V + Interact with the help desk and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed. **General Profile** + Experience with enterprise-wide antivirus or related field. + Minimum one year of IT Experience in a Windows server environment. + Windows Server vulnerabilities remediation experience. + Good analytical skills. + Effective communication skills enabling the ability to communicate complex information to various audiences both verbally and in writing (English) + Knowledge of industry cloud technologies. + Experience with information security principles/practices. + Experience with privacy principles/practices + Passionate about security, privacy, and compliance + Self-motivated, quick learner, fast researcher + Have experience with and are comfortable with a remote working environment. **Impact** + Impacts a team, by example, through the quality service and information provided. + Works within guidelines and policies. **Leadership** + No supervisory responsibilities. + Provides informal guidance to new team members. **Problem-Solving** + Uses existing procedures to solve standard problems. + Examine information and standard practices to make judgments. **Interpersonal Skills** + Exchanges complex information and ideas effectively. **Responsibility Statements** + Maintains task-based assignments in the order received or based on criticality. + Provides support for installations, troubleshooting local applications, and remediation issues. + Assists in maintaining and updating documentation. + Administers onsite and remote assistance. + Participates in planning, daily meetings, and backlog sessions. + Availability for after-hours implementations. + Performs other duties as assigned. Comply with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._