Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$28.25 - $42.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

Subject matter expert who consults with technical partners to provide guidance and highly complex troubleshooting/problem resolution as well as root cause analysis (RCA) at an enterprise level. Reviews, analyzes, and evaluates information technology systems operations - familiar with a variety of the enterprise infrastructure, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks and troubleshooting in high impact situations.End to end support for Windows OS in a production environment – Managing escalated incidents from Service Desk Level 1/2, LoB business partner, Technical leadership, and application owners.Identifies root causes and implements targeted and controlled remediation plansProactively identify and remediate Windows devices as needed to ensure compliance and security.Create, Implement, and Verify application and infrastructure changes Technical leadership and insight to Continuous Improvement initiativesInterface with the Delivery and Solutions Engineering teams to prevent or resolve production incidentsReviews, modifies, and implements procedural processes and documentation using industry standards, best practices and new innovations in technologyDepth & Scope:Performs work on all aspects of the application/system supportProvides effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; performs controlled and timely resolution of incidents while prioritizing and monitoring client satisfactionActs as a reference for team members or clientsApplications/systems are moderate to highly complex and performed under minimal management supervisionEnsures timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicates project status and provides timely escalation of issues to ensure project objectives are metActively involved in resolving client applications issuesSupports the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders.Develops, installs and monitors scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environmentPerforms problem determination including data gathering and analysisEnsures post incident/secondary documentation is accurate and complete
Education & Experience: Associates degree (with Technical Certification) or work experience equivalent to Bachelor's degree3+years' experienceA+, Microsoft, Cisco, TQM, ITIL Certification preferredPreferred Qualifications:The candidate must hold a range of broad technical knowledge of IT infrastructureSubject matter expert (SME) in Windows desktop technologiesPowershell scripting– working knowledge and experience in reading and writing scriptsWorking knowledge of enterprise infrastructure as it applies to end user devicesAzureADDesktop AnalyticsGPOSCCMSkills and discipline to keep systems patched, monitored, and performing optimally.SCCM experience with understanding of configuration baselines, OSD, and deploymentsExcellent oral and written communications, able to work independently.Ability to troubleshoot OS at a high level using various tooling. Expertise troubleshooting MS Windows OS, hardware/driver and application issuesExperience supporting Mac OS a plus.Strong leadership, creative problem-solving, planning and organization skillsAble to troubleshoot web application issues at a high-level using tooling and debuggingStrong analytical and problem-solving capabilities.Ability to prioritize and execute tasks in a high-pressure environmentAdditional Information:Technology focused degree in an appropriate discipline (an asset) or equivalent work experienceMinimum of three years of relevant experience and Financial Services IT experience (an asset)Effective time management skills and ability to work under deadlines and operational pressuresTechnical Certifications a plus.Experience with Nexthink or other digital experience platforms a plus.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.