Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

IT Operations Analyst – Dublin, Ga. 

The IT Operations Analyst is responsible for monitoring and managing site-level operational systems supporting the 24/7/365 manufacturing operation, troubleshooting technical issues, optimizing IT processes, and reporting on technology operations to leadership.

Our ideal candidate possesses a strong understanding of IT infrastructure, keen analytical abilities, and excellent organizational skills.

Job Responsibilities

Monitor and maintain the site’s IT and Networking systems to support the 24/7/365 manufacturing operation.  Responsive to site-level operational IT needs; including responding to, evaluating, and prioritizing incoming requests for support from colleagues/end users’ experiencing issues with computer hardware, software, and other computer-related technologies.Oversee the Incident, Problem, and Change management processes for IT support on a local level and engage as needed to support corporate initiatives locally. This requires troubleshooting systems to determine the cause of failures.Identify incident trends; recommend and implement improvements to reduce volume.Provide first-line technical support for end-users’ computer hardware and software, and printers and their network connectivity.Engages in development of short and long-term planning of system upgrades and migrations.Prepare & Implement SOPs (Standard Operating Procedures) for the daily maintenance of applications and underlying systems.Responsible for the definition, design, implementation, and maintenance of support infrastructure for application solutions, including writing functional specifications for vendor use in quotations, partnering with vendors to aid in repairs.Works closely with Maintenance and Operations to identify and resolve issuesLeads troubleshooting efforts of systems and processes.Assists project engineers and managers in the planning, development, and implementation of capital projects as neededManage and direct consultants, contractors, and vendors during IT and networking projectsProvide on-call support for weekend and off-hour availability to support IT mill needs as well as startup support from planned and unplanned shutdowns. On-call support is a shared responsibility among a team of professionals and is not the sole responsibility of the IT Analyst.Adheres to all mill safety rules, participates in or may lead safety programs and meetings with the goal of improving safety at the mill. Supports the mill behavior-based safety programEvaluates, troubleshoots, and maintains system hardware including pc’s, laptops, printers, camera systems, etc.

 

Education

Required: B.S./ B.A. Degree in Information Technology related field

Experience

Required: Minimum of 3 years of experience in IT-related fieldPreferred: Experience with Ethernet networks including configuration of switches, routers and VLANs

Competencies: 

Safety – Exhibits strong competencies in Safety Mindset and has a thorough understanding of safety policies and procedures.Ability to Execute – Targets and achieves results, sets and accomplishes challenging goals, prioritizes and manages tasks effectively, maintains an organized system to monitor progress, overcomes obstacles, accepts accountability, sets standards and responsibilities.Champion of & Adaptor to Change – Drives for continuous improvement while managing expectations and results. Able to quickly adapt to changing circumstances and accelerate the change within themselves, their work group, or the organization; challenges the status quo and creatively identifies opportunities for improvement. Demonstrates a constant commitment to do things better.Customer Focused – Understands and works to meet customer requirements. Listens to and responds to customer’s needs; builds relationships with and gains trust of customer by always meeting commitments.Decision Making/Judgment – Recognizes problems and responds by systematically gathering information and weighing options. Able to sort through complex issues, seeks input from others and addresses root cause of issues. Make timely and accurate decisions. Use consensus when possible and clearly communicate decisions to others.Initiative – Tackles problems and takes independent action. Seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development, and demonstrates a bias for action without being prompted.Problem Solving/Analysis – Breaks down problems into smaller components, understands underlying issues. Can simplify and process complex issues and information, understand the difference between critical details and unimportant facts, can analyze data/information and draw accurate conclusions.Influence & Persuasion – Able to exhibit a ‘can-do’ approach and inspire associates to excel, uses competition to encourage others, develops performance standards and confronts negative attitudes. Develops team spirit and uses tact when expressing ideas or opinions. Presents new ideas to authority figures and adapts presentations to suit a particular audience. Responds to objections successfully.Quality – Attentive to detail and accuracy; is committed to excellence. Continuously looking for improvements, seeks opportunities to increase effectiveness and efficiency.Integrity – Able to be tactful, maintain confidences, and foster an ethical work environment. Prevents inappropriate behavior by coworkers, give proper credit to others and handles all situations honestly.Communication – Able to clearly present information through spoken or written word; read and interpret complex information; talks with employees, customers, and supplies, and has strong listening skills. Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.