The IT Operations and Support Intern position is a 10-week paid internship program designed to provide you with hands on experience that aligns with your interests and skillsets. Throughout your internship you will have the opportunity to work on real-world projects to gain practical skills, industry knowledge, and contribute to projects that directly impact the business. In addition, you will gain exposure to our senior leadership through various networking opportunities and participate in team building activities with other interns. To support your professional development, you will also have access to workshops designed to help you develop professional skills and you will be assigned a mentor in an area of interest to help you along the way. Join us this summer and AMP up your career.

The IT Operations and Support Intern position is the perfect opportunity to amp up your career if you have a mind for partnering with Amplifon’s business partners to deliver process, data and technology solutions. You will work with internal customers, business operational teams, and third-party software providers to understand, analyze and present recommended improvements to our current technical solutions.

Key Responsibilities: 

Support:

Utilizes established operating procedures to review and resolve end-user technology issues; troubleshoots and resolves standard and non-standard hardware and software problems.  Troubleshoot and resolve hardware, software, and network issues Provide Tier 1/2/3 support for end-users and escalate unresolved issues when necessary Install, configure, and maintain workstations, printers, and other peripherals Log, track, and manage service requests through IT service management (ITSM) tools like ServiceNow or Jira. Document troubleshooting steps, solutions, and recurring issues in a knowledge base Visiting onsite location (within 3hrs) for troubleshooting and training

Testing:

Designing and executing test cases to identify and report software defects, ensuring functionality, usability Help create technical specifications and test plans from business requirements Assist in planning, preparation, execution and control of system integrations testing and end user systems acceptance testing Partner across functions to achieve testing results/execution

Qualifications in this role include, but are not limited to: 

Pursuing a bachelor’s degree in Information systems, Computer Science, Data Analytics or related field. Current Sophomore, Junior, or Senior graduation date between May/June 2025 – 2027 Ability to conduct research into systems and data issues Proficient in Microsoft Excel, Visio, PowerPoint and other Microsoft Office tools Ability to travel within 3 hours of central office in Waco, TX Analytical and interpersonal skills Organized and detail oriented Problem-solving abilities; ability to make decisions using good judgment Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task

About Us:

Amplifon is the global leader in the Hearing Care market and is globally headquartered in Milan, Italy. We operate under three regions in EMEA, America, and APAC and have a global presence in 26 countries. Amplifon Americas is regionally headquartered in Minneapolis, MN and supports operations in Canada, Latin America, and the United States. We are a parent company to Miracle-Ear, our hearing care retail division, and Amplifon Hearing Healthcare, our hearing care insurance division, bridging both industries to provide comprehensive solutions for hearing well-being.

Miracle-Ear has been in business for 75 years and continues to discover the future of hearing through continuous innovation. We operate in over 1,500 franchised and corporately owned retail clinics across the United States. With our licensed and trained professionals of hearing care specialists in our retail clinics, we’re committed to connecting customers to the world of sound around them. Join us and make a switch on a career of impact.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.