Kforce has a client in Rochester, NY that is seeking an IT Operations Associate who will perform various administrative, technical, and/or customer service tasks across assigned business units. A typical IT Operations Associate is responsible for managing complex data, resolving customer issues, performing company research, assisting in project management, maintaining equipment inventories, and administering company policies. Responsibilities: * Gather, develop, maintain, and interpret complex data * Communicate statistical and technical data with internal and external business units * Assist in system change management and deployment * Respond to inquiries for routine system issues and mainframe batch issues * Assist in central deployment of changes to distributed cycle and mainframe batch cycle * Assist in statistical reporting of metric and operational performance data * Partake in asset management, pricing research, and procurement for online hardware and software * Conduct physical inventories of equipment * Participate in audits to determine the accuracy of inventories and records * Manage complex or sensitive service orders * Participate in feasibility studies, costing, and proposal preparations * Provide training and assistance on new technology, telecom applications, systems, features, and communication charges * Provide customer assistance with routine inquiries and problems such as software, hardware, and network operations