**Job Track Description:** **Responsibilities:** + Monitors applications and processes and assists with remediation steps. + Follows documented process for daily activities. + Assists with incident management and support requests. + Performs actions based on business/operational needs and prepares system reports. + Participate in performance monitoring and optimization. + Communicate effectively with team members and customers through strong verbal, written and interpersonal skills. + Remain flexible to changes in priorities with the ability to multi-task. + Involves working in 24/7 rotational shift (should be willing to work in night shift) **Technical skillset:** + Experience in at least 1 industry-standard ticketing tool + Minimum of 1– 2 years of progressively responsible experience, demonstrating in-depth working knowledge with a broad range of applications as Support personnel and with customer service experience + Experience in Incident Management and Problem Management + Knowledge on Windows 2008, 2012R2 and 2016 Servers. + High energy, ability to multi-task, prioritize conflicting demands. + Excellent communication (verbal and written) skills. + Knowledge of MS Office Applications (WORD, EXCEL, VISIO, MS Project) + Have a good Understand infrastructure technologies like (Windows Servers, Middleware, Linux, Networking, etc.) **Qualifications** : + A University or college degree in a relevant discipline. + 1+ years’ experience in Application Support