Remote, Guatemala
7 days ago
IT Operations Associate II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

\n

Job Track Description:

\n\n Performs tasks based on established procedures.\n Uses data organizing and coordination skills to perform business support or technical work.\n Requires vocational training, certifications, licensures, or equivalent experience.\n\n

General Profile

\n\n Provide technical support and resolve issues related to systems and servers.\n Use SQL to analyze, understand, and modify queries as needed.\n Administer remote desktops to provide support to end users.\n Collaborate with the team to ensure the proper functioning of systems and technological infrastructure.\n Participate in the administration and maintenance of servers.\n Currently in the second or third year of Systems Engineering or Computer Science.\n Experience using remote desktops.\n Knowledge of server administration.\n Ability to work in a technical and dynamic environment.\n\n

Interpersonal Skills

\n\n Exchanges information and ideas effectively.\n\n

Responsibility Statements

\n\n Monitors applications and processes and assists with remediation steps.\n Follows documented process for daily activities\n Assists with researching anomalies in production processes.\n Performs actions based on business/operational needs and prepares system reports.\n Assists with incident management and support requests.\n Works with support teams to define root cause and replicate issues.\n Verifies environment stability.\n Performs daily tasks competently.\n Performs other duties as assigned.\n Complies with all policies and standards.\n

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

\n

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

\n

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

\n\n
Confirm your E-mail: Send Email