Job Summary: The IT Operations Support Engineer is primarily responsible for following and critically reviewing policies and configurations for the use of cloud apps & services, taking responsibility for customer-report issues through troubleshooting to successful resolution, tracking and communication, maintaining a secure cloud environment, ensuring appropriate availability of services, and supporting app/services operations including determining the appropriate escalation path as needed. This role may also require occasional evening and weekend support of planned maintenance activities. Essential Job Functions: * Works with Tech Owner/Manager and leads to get appropriate approvals * Evaluate existing processes, identify opportunities, and implement improvements to increase efficiency. * Support QA and production releases. * Document information in the form of knowledge based technical notes and articles, including support documentation. * Provide prompt and accurate feedback to developers and/or customers. * Ensure proper recording and closure of all issues. * Prepare accurate and timely reports as needed. * Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams, including Security. * Stay current on technological landscape and emerging methodologies sharing best practices amongst teams. * Complete the necessary security, technical and process improvement training curriculum as assigned. * Onboarding new partners for multiple projects. * Ability to troubleshoot on-boarding issues. * Ability to configure monitoring and logs and run regression test scripts. * Reports out the volume of success & issues on weekly level. * Ability to pick up on new technology and best practices. * Ability to prototype new concepts. Minimum Qualifications and Job Requirements: * Proven working experience in enterprise technical support * Basic knowledge of systems, utilities, and scripting * Team Player * Strong problem-solving skills * Excellent client-facing skills * Excellent written and verbal communication skills * Working knowledge with Cloud environments such as Microsoft Azure, Amazon Web Services, and Google Cloud Platform, including the use of Python. * Experience with programming SQL * Experience automating routine data tasks using various automation/scripting tools (e.g., Jenkins, Nexus, SonarQube, Rundeck) Other Responsibilities: * Be part of a weekly on-call rotation schedule to monitor and troubleshoot system and infrastructure issues and handle escalations with hosting and cloud partners as assigned. * Troubleshoot production issues as needed, including off-hours and on-call support. * Attend daily standups.