At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewOur IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not just order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it
Job Description
The desired candidate will be leading a team of DevOps engineers who will be building and supporting Motorola’s subscription business applications leveraging Oracle cloud and on-premise applications. An ideal candidate would be passionate about customer experience and inspire the team to build and create solutions that are a delight for the customers.
Scope of Responsibilities/Expectations:
Develop and maintain the tools and processes that automate technical systems, ensuring consistency and reliability
Define and leverage business-focused KPI (Key performance indicators) to continuously monitor and improve development and operational performance
Work closely with software development and support teams to ensure changes in software are smoothly integrated and deployed for users.
Investigate and suggest new ways to make the software setup and updates more efficient and dependable.
Create a pro-active support mindset where the operations team is identifying and resolving issues before they are experienced by the customers.
Work with the L3 and L2 vendor partners to continuously improve the development and support environment by leveraging AI into the development and support processes.
Coordinate between multiple departments to ensure smooth software releases, minimizing downtime or disruptions.
Increase operational efficiencies by establishing a strong set of KPIs to govern & run the operations
Stay updated on trends to keep the tech environment advanced and efficient
Basic Requirements
Basic Qualifications
Education: BS degree in Computer Science and/or related field
Experience: 7+ years of professional work experience in IT preferably in Oracle Applications/ERP/Cloud roles.
At least 2+ years of experience of managing a DevOps team.
Ability to work on late shifts (14:30-22:30) to cover business needs
Behavioral Characteristics/Skills:
Detail-oriented, proactive & demonstrates independent thinking and problem-solving ability
Ability to think strategically and suggest creative solutions
Passionate about customer satisfaction and learning about the business
Passionate about evolving technology and promoting automation & AI capabilities for IT and business efficiencies
Ability to establish and maintain excellent working relationships with business contacts, IT developers, and external partners
Excellent communication and interpersonal skills
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanYes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.