The incumbent in this position serves as a technology resource for pharmacy information systems. Responsibilities include planning and design of business solutions and resources needed to meet business goals, implementation and management of system configurations. Provides technical expertise as a consultant to the user community, remote branch locations, Information Services, vendors and affiliate sites, etc. Responsible for the orientation and on-going training/education of all user personnel. Develops and provides a variety of reports in response to management requests. Provides recommendations for resource allocations to meet business goals with system solutions.
Essential Job Functions
• Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service.
• Serves as the primary technology resource for the Pharmacy information systems. Coordinates closely with management, staff members, Information Services and software vendors for the planning and design of business solutions and resources needed to meet business goals and objectives. Manages system configurations and coordinates implementation of system expansions, upgrades and enhancements in conjunction with software vendors, Information Services and other impacted systems within Billings Clinic.
• Acts as a liaison with the user community and software vendor to identify problems and concerns regarding the overall performance of the pharmacy systems. Researches, analyzes and makes recommendations and/or takes appropriate corrective action to resolve problems with the internal functionality of the system. Provides the software vendor with recommendations for system enhancements, detailed information regarding technical or functionality problems and coordinates implementation of recommended fixes received.
• Provides technical support and acts as a resource responding to procedural questions regarding system functionality and technical interaction with other Billings Clinic system applications. Duties include project management for tactical projects, coordination and performance of daily support/maintenance activities, program development for orientation/training of new users and on-going education and training for established users, branch sites, affiliate sites, etc.
• Participates in short and long term planning and budgetary processes. Evaluates and recommends enhancement needs for the pharmacy information systems and related technology strategies. Develops recommendations for management regarding capital expenditures related to the information systems, performs needs analysis, prepares RFP’s, performs product cost analysis and assists with vendor selection.
• Participates in the development of policies and procedures as it relates to access and utilization of the pharmacy information systems.
• Utilizes performance improvement principles to assess and improve quality. Participates in revising information flow and processes.
• Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. Maintains knowledge of information technology as it relates to pharmacy information systems.
• Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
• Performs other duties as assigned or needed to meet the needs of the department/organization.