Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Gallagher is executing a cost effective global resource and supplier strategy with the goal of achieving a 60% onshore / 40% offshore model through the use of third party providers in cost effective geographies with skillsets that meet our enterprise needs. The Global IT Resource & Supplier Relationship Specialist supports and improves technology resource and supplier management processes. How you'll make an impact Support the IT Resource Supplier Preferred Vendor Program including, but not limited to, Resource Requests and Processes, governance, SLAs, communications, communications, change management, vendor scorecards, CSAT and other performance metrics. Collaborate with internal consulting, procurement, and finance to develop and measure comprehensive data around our resource costs and locations. Continuously drive efficiencies, manage, and optimize supplier relationships, services, and SLAs. Manage other projects reporting and initiatives as assigned. About you Required Minimum 5 years of experience working with IT vendors, primarily with consulting and offshore Professional services. Continuous improvement mindset for assessing strengths, weaknesses and opportunities in existing services delivery and resource management. Experience in reviewing and/or evaluating performance of vendor/service contracts and SLAs. Exceptional relationship building skills, with the ability to maintain solid partnerships while challenging the status quo, collaboratively introducing change to process/procedures in order to transform and evolve service delivery. Exceptional verbal and written communication skills – must be comfortable speaking and writing to C-level audiences, as well as technical audiences (English). Proven Proficiency in MS Excel, large pivot tables, formulas and charts is required. Experience in project reporting, executive level briefing a plus Bachelor's Degree or Equivalent Experience in related field. Working Central Time Zone hours. Desired: 5+ years of experience working with outsourced/offshore Professional services IT vendors. Business analysis, program/project management and other Vendor Management office VMO/PMO-related experience and skills. Knowledge and experience with PowerBI tools are a plus. Experience with Vendor Management System (VMS) tool. Work Traits: Ability to drive results by creating an environment that motivates, inspires, and respects others’ contributions. Ability to drive consensus among various stakeholders, including technology management and third parties. Ability to contribute to process improvement initiatives and to collaborate effectively with technology, application, compliance, and audit personnel at multiple levels. Demonstrated ability to prioritize and manage multiple initiatives simultaneously. Ability to work at a fast pace and cope with conflicting deadlines. Proven ability to deliver excellent customer service. Ability to clearly and efficiently communicate with all levels of the organization and across functional and technical teams. Good analytical and problem solving skills. Proactive, dependable, hardworking, professional, self-starter, able to work well with diverse teams. #LI-NP1 Additional Information On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.