Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius, and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France, and Singapore with almost 6000 colleagues globally.
Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.
At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!
Job role
The IT Print Engineer for Print Services is responsible for supporting the Product Owner and the technical team in handling all printer-related services and topics, both in Germany and internationally, as part of the Global Print Service.
What you will do
3rd Level incident management for Print Service also in cooperation with other incident teams for virtual and physical clients, as well as server and network teams Administration, maintenance, optimization and migration of a large and global printing infrastructure including third party solutions and tools Managing a large fleet of printing devices Writing / reviewing of knowledge database entries for 1st and 2nd level teams Proposing improvements to existing tooling and automation to the service leadership Proactive task execution to ensure stability of infrastructure and device landscape, such certificate updates on devices Coordination of internal/external partners to ensure service quality and state-of-the-art technology Assist the Product Owner and Service Manager with documenting operational processes Contribute to continuous service improvement Manage, analyse, and optimize processes, together with the rest of the print team and contribute to the improvement of the solutions we provide Act as a point of contact for customer requests and questions Contribute to knowledge management for the Service Desk & service recipients Assist the PO and SM with providing management information/presentations concerning the technical infrastructure Assist the PO with the operational side of managing the print service
What you bring
Qualification or corresponding professional experience in IT (5+ years in global projects) Advanced Windows Client and Server knowledge (Windows Server, Print Queues, Windows troubleshooting, Server/Client Architecture, Event Viewer, Registries, Command Prompt/PowerShell) Intermediate knowledge of scripting with CMD/Powershell, OS built-in tools, etc. Advanced Networking and Active Directory knowledge (DHCP, DNS, IPs, Firewalls, encryption, how AD functions in general, Certificates, LDAP, EntraID, etc.) Intermediate knowledge of standard print architectures and basic vocabulary (queues, A3/A4, duplex, counters, scan2mail, secure printing) Intermediate knowledge of Cloud-based services, including Microsoft Azure Basic knowledge of Microsoft SQL Advanced experience in IT and troubleshooting complex issues Skills and competencies (functional, technical, methodical, social competencies) In-depth knowledge / experience in ITIL processes and tools Experience with international projects or (offshore) cooperation Proficiency in Office 365 and SM tools Commitment and flexibility, assertiveness, initiative, personal responsibility, persuasiveness and negotiation skills, goal- and team-oriented Agile qualifications or familiarity are a plus Sysadmin experience is a plus
You have
Conversational level required for German and English. Reliable with high level of accuracy Team player and ability to work under pressure with a high degree of self-organization and initiative Proactive mindset, who takes initiative and effectively manages their responsibilities independently Good communication and relationship building skills ITIL certification is a plus Any AGILE certification is a plus Any technical certification is a plus
What we offer
Come to the Allianz side! We have attractive compensation and incentives:
Fixed salary compensation along with fixed benefits. Flexible benefits that can be individually customized, so that they best suit your needs.
Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.
Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up) Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!) Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level. All you can read with Bookster Share Purchase Plan Allowances for special events (Birth Allowance, Losing a Family Member) Flexible working environment (work from home, hybrid)
FlexiBenefits - We care about the performance of our employees, and we know it can only be reached by ensuring your proper work-life balance: Medical services, Private pension, Internal Tourism, Meal Tickets, and many other benefits of your choice.
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The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.
Only suitable candidates will be contacted. All applications will be treated with confidentiality.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.