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About this RoleWe are seeking a proactive IT Process Specialist to streamline and standardize IT processes across Quanta South Region’s Operating Units (OpCo’s). This role is instrumental in aligning IT operations with strategic objectives, ensuring efficiency, compliance, and scalability across regional teams. Collaborating closely with IT leads and cross-functional stakeholders, the ideal candidate will establish best practices in areas like Active Directory management and hardware procurement. This role offers significant growth potential for individuals eager to impact IT governance and service excellence.
What You'll DoProcess Standardization & Documentation
Support the development, documentation, and implementation of standardized IT processes to promote consistency, compliance, and efficiency across the region.Help define, document, and support the enforcement of standardized checklists for helpdesk processes, including specific steps for AD disablement requests, to ensure consistency and efficiency.Partner with IT and HR teams to help streamline onboarding and offboarding processes, contributing to alignment with organizational standards.Cross-Functional Collaboration
Act as a liaison between IT teams and leadership, contributing insights and recommendations on areas for improvement.Support communication between IT leads across OpCo’s, helping align teams with regional and company-wide objectives.Assist in bridging cultural and procedural gaps between IT and other departments, fostering collaboration and mutual understanding.IT Service Management & Optimization
Participate in evaluating IT Service Management (ITSM) platforms, assessing features for incident, change, and asset management to enhance service delivery and support.Update software workflow approval processes, particularly for new company integrations, ensuring all routing reflects current organizational structure.Optimize Microsoft 365 license allocation to ensure cost-effective distribution based on employee needs and usage patterns.Onboarding & Knowledge Sharing for IT Leads
Develop a thorough onboarding checklist for new IT leads, including access to relevant Quanta and regional groups and key activities to support knowledge sharing and collaboration. What You'll Bring Bachelor’s degree in Information Technology, Business Administration, or a related field.3-5 years of experience in IT process improvement, IT service management, or related roles.Solid understanding of Information Technology Infrastructure Library (ITIL) and process improvement methodologies.Experience with ITSM platforms like ServiceNow or similar systems.Strong analytical skills with an ability to identify and implement process improvements.Excellent communication skills and proven ability to collaborate with cross-functional teams.Exceptional organizational skills with a focus on documentation, detail, and consistent collaboration across departments.Certifications in ITIL, Lean Six Sigma, or related process improvement frameworks.Experience in managing IT operations across multiple sites or regions, preferredFamiliarity with cloud technologies, particularly Microsoft 365 and Azure, preferredBackground in a regional or enterprise-level IT environment, preferredPractical knowledge of Active Directory and Microsoft 365 license management, preferredMinimal travel, <5% What You'll GetAs a Quanta Services employee, we offer a wide range of benefits to fit your needs.
401(k) with immediate matching and vestingFully comprehensive benefits packages; Medical, Dental, VisionYour choice of PPO, HSA, FSAShort term and long term benefitsEmployee discounts on consumer goods Equal Opportunity EmployerAll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.
We are an Equal Opportunity Employer, including disability and protected veteran status.
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.
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