Description

Summary:

We are seeking a dedicated IT Production Support professional to join our dynamic team within the banking industry. This role is crucial for ensuring the stability and reliability of our banking applications and IT infrastructure. As an IT Production Support specialist, you will be the first line of defense in identifying, triaging, and resolving issues that arise within our production environment. Your expertise will help maintain optimal performance levels while minimizing downtime. Working closely with software development, system administration, and operations teams, you will engage in proactive monitoring, root cause analysis, and ongoing improvements to our systems. We operate in a fast-paced environment where your analytical skills and attention to detail will be invaluable in supporting our banking services that millions of customers rely on. The ideal candidate will have a strong background in IT support and a thorough understanding of banking operations. If you are passionate about technology and dedicated to delivering quality service in a high-stakes environment, we invite you to apply for this exciting opportunity to contribute to our mission of providing exceptional financial services.

Responsibilities

Monitor production systems for alerts and issues, ensuring high availability and performance.Troubleshoot and resolve incidents in a timely manner, minimizing impact on banking operations.Collaborate with development and operations teams to understand system functionalities and address production issues.Perform root cause analysis for recurring problems and implement preventative measures.Document incidents and resolutions to establish a knowledge base for future reference.Participate in on-call rotations to provide after-hours support as needed.Develop and maintain monitoring scripts and tools to automate alerting and reporting processes.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.Proven experience in IT support or production support roles, preferably in the banking or financial services industry.Strong understanding of banking applications and IT infrastructure.Proficiency in troubleshooting methodologies and problem resolution techniques.Familiarity with ITIL or similar frameworks for application support and incident management.Excellent communication skills, both verbal and written, to work effectively with technical and non-technical stakeholders.Ability to work under pressure and prioritize tasks in a fast-paced environment.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position