Job Title IT Professional I Agency Texas A&M University Department Technology Services - Academic Operations Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Job Description Technology Services (https://it.tamu.edu/) is on the hunt for motivated IT Professional I to play a key role in supporting the Bush School (https://bush.tamu.edu/) . This is your chance to contribute to an essential service that empowers academic achievement, supports cutting-edge research, global innovation, and contributes to student success. Come make a difference with us! You'll develop secure processes, conduct software reviews, provide helpdesk support, and gain project management experience. Be the tech hero we rely on while growing your skills in a collaborative and innovative environment! Here is a glimpse of what you’ll do: + Installs, configures, maintains, and upgrades workstation hardware and software. + Moves equipment. + Trains departmental student workers. + Investigates, troubleshoots, and resolves workstation and network issues. + Recommends workstation upgrades and specifications for hardware purchases. + Monitors and maintains system security. + Provides centralized support for computer needs on campus and regional locations. + Researches, recommends, and resolves technical and procedural problems. + Provides estimates, project and progress reports. + Collaborates with departmental staff to outline technology goals and objectives. + Recommends efficiency improvements and operational enhancements. + Assists management in planning, directing, and coordinating operational and procedural matters. + Leads IT staff for onboarding and offboarding new users. + Reviews and refines IT policies, procedures, and workflows. + Identifies opportunities to improve IT efficiency and recommends solutions. + Uses Laserfiche tools to build and implement streamlined processes + Plans and implements projects using basic project management principles. This opportunity is an onsite position here in College Station, Texas. Salary: Up to $47,200, dependent on education and experience. Qualifications         + Bachelor's degree or equivalent combination of education and experience AND four months (1 semester) of student worker and/or customer service experience . + Strong interpersonal skills + Excellent Customer service skills A well-qualified candidate sh ould possess one o r more  of the following: + Bachelor’s degree in Computer Science or IT Management, or related discipline + Two years of related experience in IT Desktop Support and customer services experience Other Requirements and Factors + This position may require work beyond normal office hours and/or work on weekends + This position does not allow alternate work location + This position is security sensitive + This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures + All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements What to do      Apply now!   A cover letter and resume will assist in the review of your application materials.   You can upload them during the application process at CV/Resume Why Texas A&M University?     Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.     We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.  + Health (https://www.tamus.edu/business/benefits-administration/medical/) , dental (https://www.tamus.edu/business/benefits-administration/dental/) , vision (https://www.tamus.edu/business/benefits-administration/vision-insurance/) , life and long-term disability insurance (https://www.tamus.edu/business/benefits-administration/life-add/) with Texas A&M contributing to employee health and basic life premiums + 12- 15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays  + Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)  and at least  eight hours of paid vacation each (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html) month + Automatically enrollment in the Teacher Retirement System of Texas  + Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/) + Professional Development: All employees have access to free  LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training, webinars, and limited financial support to attend conferences, workshops, and more  + Employee Tuition Assistance (https://livingwell.tamu.edu/employee-tuition-assistance/) and Educational Release time (https://employees.tamu.edu/employee-relations/leave/paid/educational.html)   for completing a degree while a Texas A&M employee For additional information on benefits Click here (http://employees.tamu.edu/benefits/\_media/documents/200benefitsWellness101.pdf) Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.     All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer.