Job Title IT Professional I Agency Texas A&M University System Offices Department IT Operations and Support Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Job Description The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 11 universities, a comprehensive health science center, eight state agencies, and the RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond. The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan with 8.25% employer contribution through Teachers Retirement System of Texas (TRS); tuition assistance; and wellness programs to promote work/life balance. Salary: $3,500.00 - $4,000.00 per month commensurate with experience. Job Description Summary: The IT Professional I, as a member of the IT Operations & Support department, under the direction of the Assistant Director, will have responsibility for working with multiple work stream leads and analyst to support an enterprise-wide Human Capital Management (HCM) system, as well as assist with the payroll initiation, calculation, completion and settlement for all Texas A&M University System (TAMUS) entities. Responsibilities: - Assist payroll operations for TAMUS collaboratively with the Workday Payroll team and the member payroll offices.- Assist with the development and maintenance of annual payroll production schedules and related pay period documents.- Monitor and troubleshoot Integrations.- Assist with the Change Management process for ITSS, including Workday Services weekly releases and the Bi-annual Workday releases.- Coordinate and collaborate across work streams, departments and with external vendors as needed. Resolve and/or escalate issues in a timely manner.- Respond to and resolve second-tier customer service tickets in a timely manner; identify problems and escalate issues as needed.- Focus on continuous improvement of the operations team and identification of processes that can be automated.- Participate in training and professional development sessions.- Other duties as assigned. Education and Experience:- Bachelor’s degree or equivalent combination of education and experience.- Four months experience in Information Technology. Knowledge, Skills and Abilities:- Knowledge of word processing and spreadsheet applications. - Knowledge of troubleshooting and problem-solving, client relations skills, and requirement assessment and analysis. - Must be able to work in a collaborative team environment. - Ability to multitask and work cooperatively with others. - Must have strong interpersonal skills. - Occasional travel and work outside scheduled hours. Preferred Qualifications: Preferred Education: Degree in Technology or Information Systems Management, Computer Science, or Information Technology. Preferred Experience: One or more years of recent experience providing IT support at a higher education institution. Preferred Licenses and Certifications: ITIL Foundations or higher Other Requirements: Only complete applications will be considered for employment at The Texas A&M System Offices. Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer.