Job Title IT Professional II Agency Texas A&M University System Offices Department Director, RELLIS Campus Proposed Minimum Salary Commensurate Job Location Bryan, Texas Job Type Staff Job Description The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 11 universities, a comprehensive health science center, eight state agencies, and the RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond. The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan with 8.25% employer contribution through Teachers Retirement System of Texas (TRS); tuition assistance; and wellness programs to promote work/life balance. Salary: $3,657.33 - $5,668.19 per month commensurate with experience. Job Description Summary: The IT Professional II, under general direction, performs advanced troubleshooting, analysis, and problem-solving for unit-level support in multiple technical fields. Responsibilities: - Assist team with PC tech support of 100-200 PCs, <10 Macbooks.- Assist team with AV support of classrooms, conference rooms.- Serves as a resource for internal and external customers.- Coordinates the installation and maintenance of both critical and non-critical software.- Resolves configuration system performance issues. - Document effort in a helpdesk, ITSM solution (Example: Jira, FreshService). Education and Experience:- Bachelor's degree in applicable field or equivalent combination of education and experience.- Three years of related experience. Knowledge, Skills and Abilities:- Knowledge of word processing and spreadsheet applications. - Excellent written communication, analytical, interpersonal, and organizational skills.- Ability to multitask and work cooperatively with others. - Experience supporting PCs. - Ability to lift 40 lbs Preferred Qualifications: - Experience with MS Azure, Microsoft 365 Application, MS lntune.- Experience with PC Desktop and Macbook support, meeting SLA's. - Experience with Change Management.- A+ Certification. - Experience with Dell laptop/desktop equipment, specifications and driver updates. - Experience supporting AV equipment in classrooms/conference rooms. Other Requirements: This is a security-sensitive position and is restricted to U.S. citizens and legal permanent residents only. Only complete applications will be considered for employment at The Texas A&M System Offices. Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer.