At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all. Everything we do is centered around creating a great product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.

We are seeking an experienced IT Program Manager reporting directly to the Head of IT and Security. This position will lead system implementations including HR, Customer Success, Product, Engineering, Security, and IT.  This highly visible, critical role will collaborate with cross-functional teams to ensure the successful implementation of IT projects. The ideal candidate will have a strong background in program management, IT, and leadership, with a 10+ years of proven track record of leading cross-functional teams and driving results in complex environments.

As an IT Program Manager, you’ll get to: Participate in technology needs discovery & analysis, project planning, and scope definition with internal business units (clients) and third-party vendors. Work with HR, Customer Success, Product, Engineering, IT and Security teams to implement cross-functional systems such as HRIS, CRM, and Project Management tools. Work with company leadership on the overall IT strategy and enterprise architecture. Develop, monitor, and adapt project plans; identify and mitigate risks to deadlines, milestones, deliverables, and budgets. Develop project related documentation including business requirements and technical specifications. Ensure projects and systems follow company policies & procedures and legal/regulatory requirements; support related internal/external audit requests. Become familiar with various internally developed and off-the-shelf applications used throughout the organization. Work with company leadership in development of IT governance documents & updated policies and procedures. Support the development of key metrics that assist in understanding IT’s performance across development, production support, cyber risk management, and project delivery. You’ll be a good fit if you have: 10 + years of experience in Information Technology field; software development or operations background is preferred. Bachelor’s degree in Computer Science, Information Systems, Business, or related discipline; Master’s degree is a plus. Past experience implementing and managing HRIS, CRM, and Project Management tools such as UKG, Workday, Paychex, Paylocity, ADP, Zendesk, JIRA, Asana, or Confluence. Excellent verbal and written communication skills. Experience leading or coordinating teams including non-IT personnel. Experience prioritizing and managing multiple projects with varying deadlines. Knowledge of common software development or project management methodologies. Nice to Haves: Knowledge or experience with deep linking technologies. Project management certifications such as PgMP, PMP, CAPM, AGP, PPM, CompTIA Project+

This role will be based at our new Austin, TX office and in alignment with our return to office policy, this role follows our Hybrid schedule. However, we are also open to full-time remote candidates. 

This role does not qualify for relocation or visa sponsorship.

The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. Branch offers a comprehensive benefits package, including medical, dental, 401(k), and other benefits, for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter.

Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you think you'd be a good fit for this role, we'd love for you to apply! At branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!

A little bit about us: 

Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.

Branch is an award-winning employer headquartered in Palo Alto, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.

Candidate Privacy Information:
For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy.