**Job Description** BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world. At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie, and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom. BAE Systems, Inc. is looking for an experienced Technology Operations Lead to join our IT program supporting a key government customer in a fast-paced, challenging, and rewarding environment. This program delivers always-available enterprise computing engineering services with modern technology solutions for the customer workforce on-premises and via remote Cloud services. As the mission-focused Tech Ops Lead you will be expected to maintain situational awareness of planned and unplanned operations; act as the primary, government-interfacing POC for unplanned outages communicating and collaborating across the organization; challenge norms and demand a more robust systems thinking approach; and, drive operational innovation through the use of new and existing ServiceNow capabilities. Duties Include: - Act as the contractor lead for the operations team of the customer's enterprise computing services organization, directly supporting the government lead for operations - Serve as the primary POC for coordinating the contractor workforce response and communication during unplanned incidents - Establish appropriate communication channels (email, Skype, and/or face-to-face) when dealing with a real-time service degradations or outages and deliver updates via those channels at the appropriate frequency to appropriate - Mature customer's ITIL posture by implementing ITSM best processes and practices - Lead matrixed and mixed teams to improve operations planning (ensuring all system impacts are considered) - May be asked to be the BAE leader of the Ops teams that are distributed within the Divisions - Promote an operational environment that is focused on a systems-thinking approach to project planning and event/incident management - Provide input to after-action reports (AARs); both external and internal reports that highlight and promote COBALT support to customer services - Use existing ServiceNow queues to develop and deliver metrics that enable the operations team to adopt a continuous improvement mindset - Plan and deliver innovative ServiceNow enhancements for the organization, manage operational activities and provide enhanced awareness of potential impacts to leadership - Develop Key Process Indicators (KPIs) to create dashboards that proactively alert to concerns about the health of customer's IT systems ABC **Required Education, Experience, & Skills** The right candidate will have a minimum of 11 years' experience. A Bachelor's or Master s Degree are preferred in one or more of the disciplines described below where specific duties and skills may include the following... + The right candidate will have a minimum of 11 years' experience leading technical teams or in lead roles in an IT operations environment + Ability to synthesize IT operations and engineering updates into concise, value-added updates to senior customer leadership + Ability to identify gaps in operational communications and communicate appropriate questions to service teams; must have an investigative mindset + Strong communication and writing skills (Communication exercise during interview; Writing sample required upon request) + Ability to translate communications and updates from engineering cadre into comprehensive executive reporting + Ability to understand the mission and technical dependencies of the customer s enterprise + Experience working and communicating across cross-functional IT enterprise teams **Preferred Education, Experience, & Skills** + ITIL v.4 Cert + A Bachelor's or Master s Degree are preferred in an IT Management/Operations or adjacent discipline. + ServiceNow Certification (from IT Product Line) + Experience as a member of a corporate Senior Leadership Team (SLT) + Experience with large organizations communication and operational best practices and methodologies **Pay Information** Full-Time Salary Range: $140690 - $239140 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **IT Program Manager** **105702BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression